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ConduitCO

Senior Technical Support Engineer

Conduit is a rollup platform that streamlines the deployment and management of blockchain applications, allowing teams to innovate without infrastructure concerns.

Conduit

Employee count: 11-50

United States only

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We're building the crypto-native cloud platform that will scale Ethereum. We're looking for a Technical Support Engineer to help customers troubleshoot and resolve technical issues.

Requirements

  • Troubleshoot and resolve technical issues raised by customers, across multiple infrastructure layers.
  • Partner with Engineering to escalate and resolve bugs, outages, or unexpected behavior in production.
  • Proactively monitor and flag potential issues before they impact customers.
  • Respond to urgent situations with clarity, empathy, and a methodical approach.
  • Improve our runbooks, tooling, and documentation to make support more efficient and scalable.
  • Feed insights from customer issues back to Product and Engineering to shape roadmap and UX improvements.

Benefits

  • Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Visa Sponsorship
  • Four Day Work Week
  • Generous Parental Leave
  • Tuition Reimbursement
  • Relocation Assistance

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Senior

Location requirements

Hiring timezones

United States +/- 0 hours

About Conduit

Learn more about Conduit and their company culture.

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Conduit is the complete rollup platform designed to maximize the efficiency and scalability of on-chain applications. By managing, scaling, and upgrading rollups, Conduit allows development teams to focus on user engagement without the distractions of complex infrastructure issues. This platform is tailored for some of the best engineering teams in the crypto industry, promoting seamless integration and powerful performance.

Launched in 2022, Conduit serves as a pivotal resource for developers needing to deploy customized rollups rapidly. With options for rollup frameworks, data availability, and settlement layers, Conduit adapts to various use cases, from game development to decentralized exchanges (DEXs) and entire ecosystems. Their dedication to supporting clients is evident in testimonials highlighting their responsive and expert customer service, which assists partners in maintaining and developing top-tier products. The platform encourages ease of use, facilitating straightforward rollup deployment in just 15 minutes, further supporting the growth of the blockchain ecosystem.

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Conduit

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