We're building the crypto-native cloud platform that will scale Ethereum. We're looking for a Technical Support Engineer to help customers troubleshoot and resolve technical issues.
Requirements
- Troubleshoot and resolve technical issues raised by customers, across multiple infrastructure layers.
- Partner with Engineering to escalate and resolve bugs, outages, or unexpected behavior in production.
- Proactively monitor and flag potential issues before they impact customers.
- Respond to urgent situations with clarity, empathy, and a methodical approach.
- Improve our runbooks, tooling, and documentation to make support more efficient and scalable.
- Feed insights from customer issues back to Product and Engineering to shape roadmap and UX improvements.
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
