Employee Relations Partner

Who We Are

Concert Health is a mission-driven Behavioral Health Medical Group bringing evidence-based behavioral health services to primary care practices and organizations across the country. Through outcome-driven clinical work, we are making great strides in increasing accessibility to behavioral healthcare for the patients who need it the most.

Concert Health helps primary care providers deliver exceptional, reimbursable, and integrated behavioral health services to their patients. We provide primary care partners with a comprehensive Collaborative Care solution - therapists as care managers, psychiatric providers as consultants, and the progressive technology needed to treat their patients. Our remote team provides evidence-based interventions to promote accurate diagnoses, symptom reduction, treatment plans, and optimal patient outcomes.

Overview:

Are you passionate about creating positive workplace experiences and ensuring fair, respectful treatment for all employees? We’re looking for an Employee Relations Partner who thrives in a fast-paced environment and is ready to serve as a trusted advisor across the organization. In this role, you’ll lead employee relations efforts, guide performance management conversations, and conduct sensitive investigations—all with a thoughtful, people-first approach.

Join our dynamic People team and play a key role in shaping our employee experience and maintaining a culture of trust, accountability, and inclusion.

Key Responsibilities:

Performance Management & Coaching:

• Partner with managers to address employee performance concerns and draft documentation for progressive discipline.
  Coach leaders through challenging conversations and support them in delivering clear, compassionate feedback.
• Participate in performance metric reviews and provide actionable insights to leadership.
• Support termination conversations with empathy and professionalism.

Lead Fair & Thorough Workplace Investigations:

• Conduct investigations into concerns related to harassment, discrimination, and policy violations.
  Develop investigation plans, conduct interviews, document findings, and offer recommendations.
• Collaborate with legal and compliance teams to ensure all actions align with employment laws and company policies.

Ensure HR Compliance & Drive Best Practices:

• Support ADA interactive processes, leaves of absence, and multi-state compliance initiatives.
• Keep policies aligned with changing regulations and support leaders in applying them consistently.
• Partner with the broader People Ops team to ensure a fair, inclusive, and legally compliant work environment.

Required Qualifications:

• Bachelor’s degree in HR, Business, or a related field—or equivalent practical experience.
  1–5 years of experience in employee relations, HR management, or performance coaching.
• Proven ability to handle sensitive situations with discretion and care.
• Strong understanding of federal employment law and general knowledge of state-level requirements.
• Skilled in documentation, data analysis, and communicating insights clearly to various stakeholders.
• A collaborative mindset and a calm, confident approach in high-stakes conversations.

Preferred Qualifications:

• Deep experience with workplace investigations and high-volume case management.
• Familiarity with ADA, FMLA, and evolving compliance requirements across states.
  Experience working in startups or fast-growing organizations.

Skills & Requirements:

• Strong ability to gather and document information accurately.
• Experience in conducting thorough workplace investigations.
• Excellent communication and coaching skills for advising management.
• Familiarity with performance management and progressive discipline processes.
• Knowledge of the Americans with Disabilities Act and related compliance requirements.

What We Offer:

• $80,000 - $100,000 base pay based on experience and geographic location
• A supportive and inclusive culture
• Excellent benefits package
• 401K, paid holidays, PTO, sick time, and more
• Remote Work Environment
• Technology and all the tools you need to succeed

Come As You Are - You Are Welcome Here

Concert Health is a diverse and inclusive Equal Opportunity Employer; we prohibit discrimination and harassment of any kind in our culture. We provide a safe, equitable, respectful, and supportive work environment to all without regard to race, color, religion, sex, gender, national origin, age, pregnancy, disability, sexual orientation, military or veteran status, genetics, or any other status protected by federal, state, or local laws. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Concert Health employees are expected to comply with this policy. If you share our vision and are good at what you do, come as you are. You are welcome here.