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ConcentrixCO

Specialist, Account Manager - Bilingual

Concentrix Corporation is a leading global provider of technology and services solutions, helping brands enhance customer experiences.

Concentrix

Employee count: 5000+

AU, CA + 6 more

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Job Title:

Specialist, Account Manager - Bilingual

Job Description

The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.
  • Ensure that client's customers are satisfied with our client's services and resolve escalated issues
  • Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
  • Evaluate our client's customer needs and propose potential solutions
  • Be a single contact for our client's customer
  • Use data to fix customer concerns/roadblocks prohibiting satisfaction
  • Manage external competitive pressures and handle objections
  • Work with multiple partners, building relationships with decision-makers at all levels
  • Manage sales territory and achieving monthly quotas
  • Negotiate in tough situations
  • Identify risk and barriers to success; develop contingency plans
  • Identify opportunities for additional product or service sales
  • Use data to help influence buying/renewal process
  • Work with a team and report directly to a Sales Manager

Location:

CRI Work-at-Home

Language Requirements:

English (Required), Spanish (Required)

Time Type:

Full time

About the job

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Posted on

Job type

Full Time

Experience level

Hiring timezones

United States +/- 0 hours, and 7 other timezones

About Concentrix

Learn more about Concentrix and their company culture.

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Concentrix is a global technology and services leader that powers the world's best brands, today and into the future. We are a human-centered, tech-powered, and intelligence-fueled company. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise. Our innovative culture focuses on delivering exceptional value for our clients and their customers through tailored solutions.

Established in 1983, Concentrix has transformed the way organizations engage with their customers, helping them to achieve their business goals through comprehensive services in the realm of customer experience, business process outsourcing, and digital services. By leveraging advanced analytics and data-driven insights, we empower brands to enhance their customer journeys, increase loyalty, and drive revenue growth. Our team is dedicated to driving continuous improvement and leveraging technology to make businesses more efficient and effective.

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Concentrix

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