Microsoft Teams/ Teams Phone CSA

Job Title:

Job Description

Role Overview

We are seeking a skilled and motivated Microsoft Teams Engineer to join our domain. The ideal candidate will be an expert in Microsoft Teams, with a strong understanding of its ecosystem including Exchange Online, SharePoint Online, and Entra ID (formerly Azure AD). This role will focus on the design, deployment, and support of Microsoft Teams solutions, including Teams Phone and PSTN connectivity, with a strong emphasis on hybrid and enterprise-scale environments. The role also includes consulting with customers, delivering workshops, and acting as a trusted advisor to help customers overcome their challenges.

Key Responsibilities

• Design, implement, and support Microsoft Teams solutions across the organisation.
• Lead and support Teams Phone rollouts, including Direct Routing, Operator Connect, and Calling Plans.
• Integrate Teams with Exchange Online, SharePoint Online, and Entra ID to ensure seamless collaboration and identity management.
• Manage and troubleshoot Teams-related issues, including voice, video, meetings, and chat.
• Support and maintain hybrid deployments involving on-premises and cloud-based Teams infrastructure.
• Provide guidance on Skype for Business Server coexistence and migration strategies.
• Collaborate with cross-functional teams to ensure Teams solutions align with business needs and security policies.
• Document configurations, procedures, and best practices.
• Consult with customers to understand their business needs and technical challenges related to Microsoft Teams and its ecosystem.
• Deliver workshops and training sessions to educate customers on Microsoft Teams capabilities and best practices.
• Act as a trusted advisor to customers, providing strategic guidance and recommendations to optimize their use of Microsoft Teams and related Microsoft 365 services.

Required Skills and Experience

• Proven experience with Microsoft Teams administration and architecture including Teams Phone.
• Strong knowledge of Teams Phone and PSTN integration methods (Direct Routing, Operator Connect, Calling Plans).
• Experience with Exchange Online, SharePoint Online, and Entra ID.
• Familiarity with Teams Hybrid deployments and migration from Skype for Business.
• Understanding of Microsoft 365 security, compliance, and governance features.
• Ability to troubleshoot complex Teams and voice-related issues.
• Excellent communication and documentation skills.

Preferred Qualifications

• Microsoft certifications such as MS-700, MS-720, or MS-102.
• Experience with PowerShell scripting for automation and administration.
• Knowledge of networking fundamentals related to VoIP and real-time communications.
• Experience working in regulated or enterprise environments.

Location:

Language Requirements:

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Potential Use of Artificial Intelligence (AI) in Hiring

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.