Himalayas logo
Computrition, Inc.CI

RentHub Technical Implementation and Support Coordinator

Perseus Group, an operating group of Constellation Software, is a global acquirer of vertical market software businesses with a 'buy-and-hold' investment strategy.

Computrition, Inc.

Employee count: 1001-5000

Salary: 63k-77k USD

United States only

Stay safe on Himalayas

Never send money to companies. Jobs on Himalayas will never require payment from applicants.

About the job

This position sits at the intersection of technical support, project coordination, and field service.

Mission

Ensure smooth customer onboarding, product installation, and ongoing support by acting as the assistant North American liaison between clients and the remote customer support developers, driving product satisfaction and operational excellence.

Outcomes (Success Metrics over First 12 Months)

Support Coordination

  • Manage and triage all incoming customer support requests via Azure DevOps.

  • Ensure 90%+ of support tickets are acknowledged within 1 hour.

  • Maintain clear communication between U.S.-based clients and the offshore dev team, ensuring follow-through and closure on all support issues.

Implementation & Installations

  • Successfully coordinate 100% of scheduled on-site installations (expected: 4 per month max) (2 day on site requirement)

  • Initiate post install survey 30 days after install.

  • Maintain a customer satisfaction rating of 90%+ from post-install feedback surveys.

Meeting Coordination & Communication

  • Schedule and facilitate weekly sync meetings between customer support developers and Product Manager.

  • Attend Weekly RentHub QA with Dealers. Occasionally preside over meeting to present release.

  • Create and maintain internal documentation and installation checklists.

  • Provide bi-weekly update summaries on support patterns or recurring issues to help inform product decisions to internal leadership.

Product Feedback & Liaison

  • Log and escalate customer feedback with actionable summaries to the product team.

  • Participate in at least 1 quarterly roadmap meeting to represent support and field experience insights.

Competencies (Key Traits & Skills)

  • Strong Communicator: Can confidently speak with clients, developers, and leadership across cultures and time zones.

  • Tech-Savvy & Resourceful: Familiarity with software installation, remote troubleshooting, and Azure DevOps or similar platforms.

  • Organized & Detail-Oriented: Can manage a support queue, track meetings, and maintain records with consistency.

  • Self-Starter: Capable of working independently, traveling for installs, and managing shifting priorities.

  • Customer-Oriented: Has a service mindset and takes pride in client success.

  • Rental Experience: Has some sort of dealership experience and/or has worked in a rental environment.

Nice-to-Have Experience

  • Experience with rental software, dealership systems, or SaaS installations.

  • Prior experience in a fast-paced startup or scale-up environment.

  • Familiarity with agile workflows and product development cycles.

FLSA Designation (US Only):

Exempt

Salary Range:

The estimated base salary range for this role is $63,000.00 - $77,000.00 (CAD$ 88,067 - CAD$ 107,638) per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations.

Other Compensation (US Only):

This role will also be eligible for participation in a Company profit sharing bonus plan. Sales positions may be eligible to participate in the business commission plan. Plan details will be provided to you upon hire.

Benefits (US Only):

Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).

Time off (US Only):

The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_HR@constellationhbs.com.NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.#DealerGroup

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 63k-77k USD

Location requirements

United States

Hiring timezones

United States +/- 0 hours

Job categories

Technical Implementation Specialist

Skills

Azure DevOpsDealer Management SoftwareAgile WorkflowsInstallationRemote SupportCustomer SupportProject CoordinationField ServicesDocumentationOn Site ApplicationTravel For InstallationsDealership Experience Remote

About Computrition, Inc.

Learn more about Computrition, Inc. and their company culture.

View company profile

At Perseus Group, an operating group of Constellation Software Inc., we are at the forefront of acquiring and cultivating vertical market software businesses, driving them towards unparalleled growth and market leadership. Through our groundbreaking 'buy-and-hold' investment philosophy, we are revolutionizing the traditional acquisition model. We don’t just collect businesses; we forge lifelong partnerships, providing the permanent capital and strategic guidance necessary for our companies to flourish indefinitely. Our approach is a testament to our belief in long-term value creation, empowering small, agile teams to innovate and respond to market needs with precision and autonomy. This decentralized model fosters an entrepreneurial spirit, enabling general managers to steer their businesses with the control and agility required to excel in their niche markets. We believe that the true potential of a software business is unlocked when it is nurtured within a supportive and collaborative ecosystem.

Our commitment to innovation extends beyond our unique investment strategy. We are dedicated to building an international network of passionate founders, operational experts, and collaborators who share best practices and drive collective success. With access to the vast resources and knowledge base of Constellation Software, the world's largest collective of software companies, our portfolio companies are uniquely positioned to pioneer new technologies and expand their global footprint. We have a proven track record of over 1,000 acquisitions, each one a story of preserving a founder's legacy while injecting the resources for future growth. From the pulp and paper industry to dealership software and healthcare, we are constantly expanding into new verticals, leveraging our deep industry expertise to support and enhance the mission-critical software solutions that power businesses worldwide. Our 'Software for Life' promise is not just a slogan; it is the bedrock of our commitment to the long-term success of our companies and their customers.

Employee benefits

Learn about the employee benefits and perks provided at Computrition, Inc..

View benefits

Employee stock ownership program

Employee stock ownership program.

Sick Time

Sick time based on state requirements.

401(k) Participation

401(k) participation with company match.

Life Insurance

Eligible for enrollment in basic life insurance.

View Computrition, Inc.'s employee benefits
Claim this profileComputrition, Inc. logoCI

Computrition, Inc.

Company size

1001-5000 employees

Founded in

1995

Chief executive officer

Daniel Zinman, Bonnie Wilhelm

Markets

Vertical Market SoftwareEnterprise SoftwareHealthcare ITDealership Management SoftwareManufacturing SoftwareInvestment ManagementPrivate EquitySoftware Mergers and AcquisitionsBusiness Process AutomationTechnology Consulting

Employees live in

Canada
View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

18 remote jobs at Computrition, Inc.

Explore the variety of open remote roles at Computrition, Inc., offering flexible work options across multiple disciplines and skill levels.

View all jobs at Computrition, Inc.
Top remote companies

Remote companies like Computrition, Inc.

Find your next opportunity by exploring profiles of companies that are similar to Computrition, Inc.. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Save
Apply now
Computrition, Inc. hiring RentHub Technical Implementation and Support Coordinator • Remote (Work from Home) | Himalayas