REGIONAL DIRECTOR OF OPERATIONS - REMOTE - PA, DC, MD

Chartwells Higher Education is seeking a self-motivated individual for a new Regional Director of Operations role for the Northeastern part of the Atlantic Region. This role provides hands-on leadership, driving operational excellence, financial performance, client satisfaction, and team development in a dynamic environment.

Requirements

• Leads, manages, and inspires a diverse team of Resident District Managers, General Managers and/or Director of Dining Services, and their teams, to ensure service excellence.
• Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.)
• Serves on regional leadership team and regularly communicates to share best practices, mitigate risks, champion diversity, and build community.
• Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners.
• Makes decisions grounded in balance of risk/reward and short/long term implications.
• Supports RVP in setting cultural tone in region. Meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment.
• Serves as representative/brand ambassador of the Chartwells team to senior clients in territory and acts as escalation point.
• Works with regional team members to ensure Sales and Retention process is smooth for all accounts (presentations, negotiations, etc.).
• Collaborates with key partners to support regional initiatives.
• Ensures compliance with QA and food safety policies, along with completing all reporting on time.
• Champions development in partnership with RVP within the region. Conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills. Has full understanding of all roles in operation.
• Owns the financial results/P&L for assigned territory and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes.
• Ensures consistent and fair administration of all policies and procedures.
• Recognizes and anticipates marketplace trends and participates in regional strategic planning meetings.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave