United States onlyCompany Overview
At CommerceIQ, we help consumer brands accelerate their retail ecommerce market share growth and profitability through machine learning algorithms. We are building the world’s most complete and sophisticated Retail Ecommerce Management Platform, which connects and intelligently automates the management of retail ecommerce channels like Amazon, Walmart, and Instacart, across the entire ecommerce operational chain of retail media management, sales operations, supply chain, and digital self analytics.
We are in hyper growth mode, having recently raised our Series D funding at unicorn valuation (>$1B) and ended our third year of triple-digit revenue growth. Continued acceleration of our growth is fueled by landing new customers, expanding our platform through new products, managing new retail ecommerce platforms, and delivering exceptional customer service to unlock high net retention rates.
The Role:
Fueled by our customer and business growth, we're seeking a skilled Salesforce Administrator to play a crucial role in managing and optimizing our Salesforce platform. Reporting to the Director of GTM Operations, this role involves customizing and maintaining Salesforce to enhance our business processes and support our rapidly expanding operations. As a Salesforce Administrator at CommerceIQ, you will collaborate with cross-functional teams to ensure our business is running as seamlessly and efficiently as possible.
What You'll Do:
- Customize and administer platforms:
- Manage Salesforce and other tools including Clari, Outreach, Chorus, Zoominfo, 6Sense, Freshdesk, Vitally and others to meet the evolving needs of our growing business.
- Collaborate with stakeholders:
- Gather requirements and implement automation across platforms.
- Manage security settings:
- Oversee profiles, permission sets, roles, and security settings to ensure data integrity and security.
- Create and maintain reports and dashboards:
- Provide insights into key performance metrics.
- Support end-users:
- Provide training, documentation, and resolve platform-related issues.
Skills and Qualifications:
- Bachelor’s degree in Business, Information Systems, or a related field.
- 3+ years of experience as a Salesforce Administrator.
- Salesforce Administrator certification is highly desirable.
- Proficiency in customizing Salesforce objects, fields, page layouts, and record types.
- Experience with Salesforce Lightning environment.
- Strong understanding of data management, security, and integration.
- Working knowledge of Clari and other Salesforce plug-ins.
- Excellent communication and problem-solving skills.
- Ability to work independently and collaboratively in a remote team environment.
- Willingness to work PST hours to align with the company's operating hours.
Benefits & Perks:
- Highly competitive pay, benefits, and early stage stock options
- Unlimited PTO and seven paid company holidays
- Work from home benefits including flex WFH hours and home office set-up reimbursement
- Monthly cell phone, internet, and gym/fitness reimbursement
- Comprehensive health, dental, vision, and life insurance benefits
- 401K plan, FSA, and HSA programs
- Long-term and short-term disability
Help us build the future of ecommerce. Apply now or learn more at https://commerceiq.ai!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.
