Unified Communications Cloud Services Specialist (Remote - Night Shift)

The Unified Communications Cloud Services Specialist is responsible for administering, supporting, and maintaining cloud-based communication services across enterprise customers.

Requirements

• Administer and manage UC cloud services, including user provisioning, license management, device assignment, call routing, DID management, and feature configuration.
• Process and complete UCIM task assignments, ensuring timely and accurate execution of operational tasks.
• Validate customer accounts, service details, and configurations to ensure accuracy and readiness for billing.
• Support number of provisioning activities, service activations, reductions, terminations, and account updates.
• Collaborate with Implementation, Billing, Engineering, and Porting teams to resolve issues and complete workflows efficiently.
• Monitor UC cloud platforms and queues to proactively identify and resolve provisioning or configuration discrepancies.
• Maintain accurate documentation of customer inventories, service changes, and administrative updates.
• Assist in troubleshooting service-related issues and escalating technical problems as needed.
• Ensure all administrative tasks are completed within SLA and aligned with compliance, operational, and billing requirements.
• Responsible for assigning new projects/renewals to the Implementation in Jira and Landscape
• Responsible in updating the pipeline report for revenue generation
• Responsible in sending Welcome Letter to the new customer
• Responsible in creating smart Sheet for task monitoring
• Responsible in assigning/updating task Reflexion
• Responsible in accounting the license/hardware before submitting to billing group
• Works closely with the Implementation Team to ensure proper billing to the customer.
• Responsible in updating the dates in Cadebill based on the reported billing date
• Responsible in submitting the billing table based on the signed SOF.
• Responsible in working on the Renewal order with no changes in services only pricing.
• Responsible in updating Tiger Paw and closing the SO
• Responsible in sending Completion Letter when order is completely done
• Responsible in closing the Jira ticket
• Additional duties as assigned.

Benefits

• Comprehensive benefits package
• Opportunities for career growth and professional development
• Flexible work arrangements, including remote work options