Observability Engineer

Job Summary

Job Description

Core Responsibilities

• Observability as a Service: Build and manage centralized observability platforms (Elastic, Prometheus, Grafana) that serve as a shared resource for all internal development teams.
• Telemetry Pipeline Management: Design and optimize telemetry pipelines to ensure high-fidelity data collection, transformation, and routing using OpenTelemetry (OTel).
• DevX Advocacy: Partner with software engineering teams to understand their pain points, providing consultation and tooling that makes "monitoring by default" easy and intuitive.
• Automation & Tooling: Write and edit code (Python, Go) to automate manual processes, reducing the operational burden on feature teams.
• Dashboarding & Alerting: Build sophisticated Grafana dashboards and alerting logic that provides actionable insights rather than noise.
• Documentation & Enablement: Create clear, concise technical documentation and "golden paths" to help developers self-serve their observability needs.
• CI/CD Integration: Integrate monitoring and reporting into deployment pipelines to ensure system health is validated during every release.
• Triage & Mitigation: Assist teams in triaging complex production issues by providing deep-link visibility and data-driven insights to prevent future regressions.

Requirements & Qualifications

Experience & Education

Bachelor’s Degree: Engineering, Computer Science, or a related field (relevant work experience also considered).Professional Experience:3–4 years of experience in SRE, DevOps, or Platform Engineering roles.

Technical Skill Set

Observability Stack: Deep expertise in OpenTelemetry, Elastic (ELK/ECK), Prometheus, and Grafana.

Soft Skills & Methodology

• Infrastructure as Code: Proficiency in Ansible and Terraform for managing cloud resources and configuration.
• Programming: Strong facility in Python or Go for building internal tools and automation.
• Cloud Platforms: Experience deploying and operating applications in public cloud environments (AWS, Azure, or GCP).
• CI/CD & Tools: Experience with Concourse, GitHub, and Artifactory. Familiarity with Maven, Jenkins, or Nexus is a plus.
• Systems Knowledge: Strong UNIX/Linux background with a firm grasp of CLI utilities, network protocols (HTTP/TLS), and asynchronous messaging.
• Service Mindset: A commitment to supporting developers as internal customers, prioritizing ease of use and platform reliability.
• Agile Proficiency: Firm understanding of Agile, Scrum, and Kanban methodologies.
• Collaborative Spirit: A "win as a team" mentality—sharing knowledge and being open to evolving technologies and ideas.

What We Offer

We believe that benefits should connect you to the support you need when it matters most. We provide an array of options, expert guidance, and always-on tools personalized to meet the needs of your reality—supporting you physically, financially, and emotionally.

Equal Opportunity Employer

We are proud to be an equal opportunity workplace. We consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or genetic information.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
• No sponsorship available for this role

Skills