Comcast Advertising is seeking a Representative 2, IT Support - Helpdesk to join our team. As a key member of our support team, you will be the first point of contact for internal users and will be responsible for resolving technical issues, escalating tickets to second-level support, and ensuring customer satisfaction. You will also be responsible for developing and improving documentation, performing trend analysis, and training new hires.
Requirements
- High School Diploma / GED
- 2-5 years of relevant work experience
- Certifications in IT support or related field (optional)
Benefits
- National Pay Range: $15.26-$35.78 USD
- Best-in-class benefits, including health, dental, and vision insurance
- Retirement plan and 401(k) matching
- Paid time off and holidays
- Opportunities for career growth and advancement
