Head of People Operations - POps (Remote/Anywhere)

Primary Responsibilities

• People Operations responsibilities have expanded well beyond traditional compliance, hiring, payroll, benefits administration, performance and “handling people stuff”.
• Strategic Leadership Execution:
• Define and lead the global people operations strategy in alignment with overall business and people goals
• Scale and optimize people operations to support a distributed workforce across multiple countries
• Champion a data-driven culture by overseeing HR analytics and workforce insights
• HR Systems Tools:
• Own the global HRIS strategy, implementation, automation, and optimization
• Lead the integration of technology and automation to improve efficiency and employee experience
• Employee Lifecycle Processes Management:
• Own end-to-end employee lifecycle processes including recruitment, onboarding, offboarding, mobility, promotions, transfers, and employee changes
• Ensure consistency and compliance across all people processes and touchpoints with other departments
• Compliance Risk Management:
• Ensure compliance with global labour laws, data protection (e.g., GDPR), immigration policies, and local regulatory requirements
• Partner with Finance and Delivery on audits, internal controls, and cross-border employment complexities
• People Services Experience:
• Build scalable knowledge management (e.g., employee handbooks, policy libraries).
• Compensation Benefits:
• Deliver quality inputs to Payroll (multiple payrolls in different countries)
• Handle benefits administration through external brokers/parties (across different countries).
• Conduct salary benchmarking
• Team Management:
• Build, develop, and mentor a high-performing global people operations team
• Foster a culture of accountability, agility, openness to change, collaboration, rapid iteration and continuous improvement

Experience

• At least 10+ years’ experience of working in People Operations, including 5 years’ experience in a managerial (leadership) role within an international environment
• Experience leading People Operations in technology-driven organizations, with a strong understanding of the unique challenges and pace of the tech sector
• Experience leading teams through digital transformation and leveraging HR technology to optimize employee experience
• Track record of implementing digital tools and platforms to enhance employee experience and streamline operations
• Proven success leading people operations in a global and high-growth environment

Essential Capabilities

• Deep understanding of HR systems, processes, and service delivery models
• Knowledge of global employment law (UK, Canada, US and France), compliance frameworks, and data privacy
• Analytical mindset with the ability to derive insights from data to inform strategy
• Exceptional leadership, communication, and proven ability to partner with cross-functional teams—including engineering, product, and business leadership — to align people strategy with organizational objectives
• Ability to think in an agile manner and approach challenges with an end-to-end perspective
• Strong project management abilities
• Ability to analyze and review People Operations data to identify trends