Customer Support Executive (10 AM – 7 PM Vietnam Time)

Your Impact:

What you’ll do:

• Efficiently responding to inquiries via live chat
• Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process
• Escalating complex issues to senior team members (product specialists) and developers by logging support tickets and follow up
• Creating accurate instant set-ups via live chat, sharing articles and creating snippets.
• Enhancing our support centres by identifying when articles need updating and reporting back to your lead.

What you’ll bring:

• Effective Communication: You're skilled at expressing yourself clearly, both in writing and speaking, across various platforms.
• Multitasking Ability: You can handle multiple tasks efficiently, ensuring all are completed successfully.
• Logical and Quick Thinking: You approach problems with clear reasoning and can think on your feet to find solutions.
• Customer Experience Passion: You're enthusiastic about enhancing the experience for our customers, always aiming to exceed their expectations.
• Self-Motivation and Team Spirit: You're eager to learn, driven to achieve your best, and thrive when collaborating with others.
• Fluency in English (both written & spoken)

Why clearer.io?

• We believe in making things simpler - for our customers, and for each other. That means clarity, purpose, and progress guide everything we do.
• Customers at the heart: We obsess over their needs so we can grow together
• Purposeful progress: We don’t settle. We take initiative and embrace bold thinking.
• Endless innovation: We refine, improve, and take meaningful action
• Always open: We build trust through transparency and global collaboration

Clear benefits:

• 100% Remote Culture: Work from anywhere that brings you happiness.
• Performance-based Year-End Bonus: Recognizing and rewarding your individual contributions.
• Wellness Allowance: Support for classes promoting physical and mental health.
• Time Off: 20 days/year, in addition to Vietnam holidays.
• MacBook Provided.
• Collaborative Events: Offline meet-ups, monthly gatherings and year-end party.
• Continuous Learning: Technical and general workshops, online resources.
• Health and Wellness Benefits: Generali Health Care, annual check-up.
• International Exposure: Enhance expertise and English communication skills.
Working hours: 10:00 AM – 7:00 PM (Vietnam time), Monday to Friday.
We’re here to make things clearer - in ecommerce and in employee experience. If that sounds like your kind of role, we’d love to hear from you!