Social Media Manager

About Cognigy

Cognigy is revolutionizing the customer service industry by harnessing the most cutting-edge AI technology on the market. Its award-winning solution Cognigy.AI, empowers businesses to deliver exceptional service that is instant, personalized, in any language and on any channel. Cognigy is shaping the future of customer service, creating AI Agents by perfectly combining Generative and Conversational AI to increase customer satisfaction and actively support employees in real-time.  

Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy: our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be leading the automation of conversations to make life easier for everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts:

Team, Trust, Transparency, Technology.

Requirements

About you

As the Social Media Manager at Cognigy, you will be responsible for developing and implementing social media strategies that align with Cognigy’s goals and campaigns’ objectives. This involves working alongside with the creative team to develop compelling, on-brand content that resonates with the target audience, and collaborating with other stakeholders, such as Content Marketing, Paid Social Media Manager, Field Marketing and PR, to ensure alignment with broader marketing strategies. The role’s purpose is to enhance the brand's visibility and presence, build a loyal online community, and drive organic growth through strategic, engaging, and authentic content and social media initiatives.

Key Responsibilities:

• Social storytelling and development of social-first content (still and video) for LinkedIn, YouTube, Instagram, Facebook, TikTok, etc.
• Planning, writing engaging copy and scheduling social media content maintaining a consistent posting schedule.
• Adapting the content plan in case of unexpected changes or shifts in the social media landscape.
• Engaging with the online community by responding to comments, messages, and inquiries.
• Daily curation of customer-tagged stories to evaluate their suitability for reposting and audience engagement.
• Be at the forefront of the latest social media trends, tools
• Executing social media campaigns in alignment with the overall marketing strategy.
• Work with the owner of paid advertising campaigns to increase reach and engagement.
• Reviewing and analyzing performance metrics on HubSpot
• Analytics to track the success of social media efforts and identify areas for improvement.
• Monitoring competitors' activities and strategies in the digital space.
• Participating in team meetings, strategy sessions, and discussions to ensure effective communication and collaboration with other departments and stakeholders.
  
  
  Qualifications:
• Bachelor’s Degree required in marketing, communications, or related field.
• 3-5 years experience in social media content strategy and execution.
• Background from brand/marketing department of a global company, an advertising agency, media house or an internal in-house agency/marketing department, or equivalent.
• Experience with social media management tools and analytics (HubSpot, Google Suite, Google Analytics, Canva)
• Expertise in social platforms, viral campaigns, emerging trends, brands, and social insights.
• Great planning and project management skills
• A creative thinker with hands-on experience creating content for brands with minimum basic video editing skills.

Skills:

• Possesses outstanding written, visual, and verbal communication skills while effectively managing complex and competing priorities.
• A self-motivated and determined individual committed to execution and delivery, capable of swift adaptation to market trends and shifting business priorities.
• Demonstrates an analytical mindset and the capability to develop a profound understanding of the channel’s data and insights.
• A creative thinker with hands-on experience creating content for brands with minimum basic video editing skills.
• Content creation and curation
• Excellent communication and collaboration

Benefits

Life at Cognigy: what we offer you

We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include:

• Attractive and performance-oriented salary
• Company pension plan
• 25 days paid leave, plus 5 days floating leave
• Discretionary virtual stock options plan, so you can benefit from the company’s success
• Unique opportunity to help build and shape the company, with little hierarchy
• Flexible and remote working options
• Colleague recognition, reward and celebration events
• Global Employee Assistance Program
• ClassPass membership, giving you access to a variety of fitness and wellness experiences
• Ongoing learning and development opportunities, including LinkedIn Learning