Director of Product Management

About Cognigy

Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time. 

Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy: our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts:

Team, Trust, Transparency, Technology.

Your new role: Product Management Director

Location: on-site in Düsseldorf or remote in Germany (must be based in Germany)

Your new role

Join our engineering department, where you'll become part of an ecosystem designed for innovation and excellence. Our structure features cross-functional development teams dedicated to continuous improvement, feature enhancement, and the creation of new products. These teams are supported by our Quality Assurance (QA) and Site Reliability Engineering (SRE) groups, ensuring product delivery and stability. In addition, you'll work closely with our Product & People team, a Software Architect, and our VP of Engineering, all united in tackling new challenges, fostering innovation, and guaranteeing both product success and customer satisfaction. As the Director of Product Management, you'll lead the charge in designing products that not only meet market demands but also embody our company's vision.

Your responsibilities will include:

• Lead and manage our team of Product Managers in ensuring the reliability and efficiency in shipping high-quality software products
• Identify bottlenecks in our current processes and proactively improve those or introduce changes where necessary – we want to leverage your experience
• Guide, mentor and develop other Product Managers to fully unfold their potential
• Plan and efficiently communicate product roadmaps, product strategy and progress to both internal and external stakeholders, including executives
• Drive cross organizational communication regarding our product vision and influence our GTM strategy
• Drive market research to stay informed about the latest trends, updates and technologies available and discuss possible ways to add those in our product portfolio
• Maintain a close and strong relationship with our key customers to better understand their needs

Requirements

About you

• You are proactive and like to work in a fast-paced company
• You are people & result oriented, you enjoy talking to people, you are open and know how to empower others to achieve the best possible outcome
• You have a proven track record as a Director in Product Management and have lead a Product Management department beforehand
• You have optionally worked in the Conversational AI or Contact Center space
• You have clear communication and conflict resolution skills
• You can foster great management skills that include coaching, mentoring, and building psychological safety and trust through conversations and open feedback

Sounds like you? Come and join us!

Benefits

Life at Cognigy: what we offer you

We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include:

• Attractive and performance-oriented salary
• 25 days paid leave, plus 5 days floating leave
• Discretionary virtual stock options plan, so you can benefit from the company’s success
• Unique opportunity to help build and shape the company, with little hierarchy
• Flexible and remote working options
• Colleague recognition, reward and celebration events
• Global Employee Assistance Program
• ClassPass membership, giving you access to a variety of fitness and wellness experiences
• Ongoing learning and development opportunities, including LinkedIn Learning
• One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
• Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more