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CoefficientCO

Remote SaaS Support Specialist — No‑Code Data & Spreadsheets

Coefficient is a no-code solution that connects spreadsheets to company systems, enabling live data syncing, automation, and AI-powered analytics for business users.

Coefficient

Employee count: 11-50

United States only

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A leading SaaS startup is seeking a Support Specialist to enhance the quality of user experience through effective resolution of customer issues. This position demands a customer-focused approach with strong communication skills and the ability to multitask in a fast-paced environment. The ideal candidate should possess a strong background in SaaS support with experience using tools like Zendesk and SQL. Flexibility is required for varying shifts, including evenings and weekends.
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About the job

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Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

United States +/- 0 hours

About Coefficient

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At Coefficient, we are spearheading the evolution of spreadsheets, transforming them into intelligent, connected, and automated platforms for the modern data-driven enterprise. Through groundbreaking technology, we are revolutionizing how businesses interact with their data by seamlessly integrating spreadsheets with live information from critical company systems. Our innovative solution empowers users to connect, automate, and share real-time data directly within Google Sheets and Excel, ensuring that reports, dashboards, and insights are always current and actionable. We recognized that while over a billion users worldwide rely on spreadsheets, the core technology had remained largely static for decades. Coefficient was born from the vision to bridge this gap, eliminating the inefficiencies of manual data exports, stale dashboards, and the reliance on IT gatekeepers.

Coefficient's platform is designed for business users, enabling them to become builders and analysts without needing to write a single line of code. By providing intuitive tools to connect to CRMs, databases, BI tools, and various SaaS applications, we democratize data access and empower teams to harness the full potential of their information. Our technology facilitates two-way data syncing, automated refreshes, and scheduled alerts, all powered by AI capabilities, including GPT for generating formulas, SQL queries, charts, and pivot tables with simple text instructions. This not only accelerates workflows but also fosters a culture of data surplus, where every team member can access and analyze the data they need, when they need it, directly within their preferred spreadsheet environment. We are committed to advancing the modern data stack by making spreadsheets smarter, more connected, and an indispensable engine for business intelligence and operational efficiency.

Employee benefits

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401K Plan

Retirement savings plan.

Remote Work

Option to work remotely.

Parental Leave

Paid leave for new parents.

Highly competitive compensation

Competitive salary packages.

View Coefficient's employee benefits
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Coefficient

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