Unified Support Engineer (CloudLinux Focus) -REMOTE/ Work Anywhere

CloudLinux is on the lookout for a highly skilled Support Engineer to join our global, remote-first team. As a key player in our support department, you'll be at the forefront of addressing customer inquiries and issues, ensuring they're off to a successful start. Your main responsibilities will include gathering information from tickets, searching for resolutions within our knowledge base, reviewing known errors/bugs databases, and working towards a quick resolution. In instances where a resolution isn't readily available, you'll be tasked with escalating the issue to a higher level.

The ideal candidate is someone who thrives on assisting customers, simplifying technical details, and has a solid foundation in Linux. This role is particularly focused on supporting CloudLinux OS products, the world's leading web-hosting Linux-based operating system, among other premier Linux-based offerings.

CloudLinux prides itself on being a remote-first company, driven by principles such as doing the right thing, putting employees first, and delivering high-volume, low-cost Linux infrastructure and security products. These products significantly enhance operational efficiency for companies worldwide. Every team member is supported and encouraged to succeed, making CloudLinux a truly exceptional place to work.

For more information, visit cloudlinux.com

As our Support Engineer, you will be responsible for:

• Deliver world-class technical support to our global clientele, ensuring customer satisfaction and loyalty.
• Utilize your extensive Linux expertise to analyze, troubleshoot, and resolve a variety of technical issues.
• Collaborate closely with our development team for bug-fixing, troubleshooting, and issue tracking.
• Directly engage with customers to ensure their happiness with our products and services.
• Contribute to product development by sharing insights gained from customers' issues and use cases.
• Create and contribute to Knowledge Base articles to aid in problem resolution.

Requirements

To be successful in this role you should have:

• A technical, passionate problem-solver with a customer-centric mindset.
• Strong familiarity with Linux, as you'll be supporting the world’s premier web-hosting Linux-based operating system and other leading Linux products.
• Organized, resourceful, and responsive, with the ability to work effectively in a remote setting.
• Flexibility to work shifts and provide support on a 24/7/365 basis.

Shifts:

• Primary shift: 8 AM - 4 PM EST
• Openness to work weekends, with flexibility for different shifts.

Benefits

What's in it for you?

• A focus on professional development;
• Interesting and challenging projects
• Flexible working hours
• Paid one month vacation per year and unlimited sick leave
• Medical insurance reimbursement
• Co-working and gym/sports reimbursement
• The opportunity to receive a reward for the most innovative idea that the company can patent

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