Customer Success Manager for Enterprise - REMOTE/ Work Anywhere

What You’ll Do:

• Engage with selected enterprise customers and build rapport with the customer’s engineering, operations, and procurement teams;
• Gather info on the customer’s Linux OS, applications, and patching environment as well as plans and goals to better understand the customer’s current and future requirements;
• Monitor customer’s service usage levels, lead contract renewals and negotiations and address any/all billing related issues on an ongoing basis;
• Maintain and keep current all customer account data, tasks, deals, quotes, notes and related documents in the CRM and designated locations
• Ensure customer awareness of all-new service, product, and business developments that may be of value and/or impact to the customer’s operations;
• Maintain a cadence of communicating with customers about their service adoption and experiences using the response data to develop deeper engagement and identify upsell and cross-sell opportunities;
• Collaborate closely with TuxCare Sales, Engineering and Product to communicate customer status and feedback and to provide recommendations and proposals against identified opportunities;
• Engage with the customer to secure important customer feedback and support to use their company in our business efforts (e.g. logo display, customer testimonials, case studies);
• Engage resources from across the organization as needed to ensure rapid response to customer reported technical and business issues;
• Represent the voice of the customer to inform our sales process and product roadmap;
• Become familiar with all service delivery and supporting back-office applications and processes that impact the customer experience in order to effectively and efficiently guide recommendations and decision-making.
• Embody and operate by the CloudLinux Principles.

Requirements

What We’re Looking For:

• 5+ years in a Sales, Customer Success, Relationship Management, Account Management, or similar role;
• Experience with the business and technical aspects of Linux OS, the marketplace, the major players, Linux security practices, patching operations, public/private cloud services, data center services is preferred;
• Experience working with medium and large enterprise customers from both a technical and business process perspective (investment decision making, budgeting, procurement, operations, finance, contracts, legal, accounts payable, etc.)
• Exceptional communication skills, highly organized, collaborative, and detail-oriented;
• Ability to multi-task and prioritize appropriately across multiple concurrent customer engagements;
• Experience with MEDDIC / MEDDPICC sales methodology and approach;
• Experience building and maintaining relationships, while working to mitigate risk in the delivery of Linux/security services;
• A customer-centric and positive attitude with a desire to help our customers (external and internal) reach their goals;
• Experience with daily usage of a CRM is required; we use HubSpot

Benefits

What's in it for you?

• A focus on professional development;
• Interesting and challenging projects
• Flexible working hours
• Paid one month vacation per year and unlimited sick leave
• Medical insurance reimbursement
• Co-working and gym/sports reimbursement
• The opportunity to receive a reward for the most innovative idea that the company can patent

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