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CloudbedsCL

Onboarding Coach

More Reservations. Happier Guests. Cloudbeds is a SaaS company creating the most forward-thinking technology in the travel industry.

Cloudbeds

Employee count: 501-1000

Thailand only

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At Cloudbeds, we're transforming hospitality by building a platform that powers properties across 150 countries, processing billions in bookings annually. We're looking for an Onboarding Coach to facilitate client onboarding, training, and ongoing support via video, phone, and email.

Requirements

  • Facilitate client onboarding, training, and ongoing support via video, phone, and email.
  • Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
  • Partner with Sales to define success, demonstrate ROI, and drive retention.
  • Build strong client relationships to encourage loyalty and promote product adoption.
  • Develop a deep understanding of Cloudbeds’ products and customer needs.
  • Contribute to training materials and stay updated on system changes.
  • Record activities in Salesforce, gather feedback, and share insights for product improvements.

Benefits

  • Remote First, Remote Always
  • PTO in accordance with local labor requirements
  • Monthly Wellness Fridays
  • Full Paid Parental Leave
  • Home office stipend based on country of residency
  • Professional development courses in Cloudbeds University
  • Access to professional development, including manager training, upskilling and knowledge transfer.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

Thailand +/- 0 hours

About Cloudbeds

Learn more about Cloudbeds and their company culture.

View company profile

More Reservations. Happier Guests.

Cloudbeds is a SaaS company creating the most forward-thinking technology in the travel industry. We deliver a transformative technology platform upon which any lodging provider, from luxury hotels to campgrounds, can build and run their business. We help businesses reach travelers in every corner of the globe and empower them to spend more time with their guests, and less time worrying about technology. Cloudbeds has brought together the smartest minds from around the world to innovate new technology that challenges the status quo and makes the world a more connected welcoming place.

More Reservations. Happier Guests.

We simplify the complicated world of OTAs, payments, reservations, and reporting so our clients can spend time on their most important job, taking care of their guests. Through our software suite, we enable properties to compete alongside the biggest brands in hospitality, no matter their size.

We’re passionate about connecting people around the world to create more meaningful travel experiences between owners, operators, and their guests. Amazing hospitality isn’t just reserved for five star hotels.

Driving the hospitality industry forward

From data architects to UX designers, integrations managers to compliance experts, hotel owners to hostel managers, former travel agents to former OTA executives, the Cloudbeds team comprises the brightest minds in technology and hospitality working to solve the industry's biggest challenges and drive the industry forward.

We are passionate about travel and hospitality and pride ourselves on exceptional support and advocacy for the industry. We are available to our customers 24/7/365 and provide continued training and resources to educate the next generation of hoteliers and hosts.

HOW WE WORK

Remote first. Remote always.

From the beginning, we've believed that people are our best asset, so we've founded the company as #RemoteFirst, #RemoteAlways so that we could build a global company that hires the best talent regardless of location.

We've since grown to 550+ employees distributed across 40+ countries speaking 30+ languages. We foster an inclusive environment that celebrates bold thinking and diverse perspectives, and offer numerous benefits to promote well-being and professional development.

Want to join our global community and drive this industry forward? We're hiring!

Employee benefits

Learn about the employee benefits and perks provided at Cloudbeds.

View benefits

Professional development courses

Professional development courses in Cloudbeds University.

Open and local PTO policy

We have a generous PTO policy to help encourage work life balance.

Healthcare insurance

Medical, dental, and vision insurance for employees and dependents.

Quarterly company holiday

Quarterly company holidays so you can celebrate wins with your team.

View Cloudbeds's employee benefits
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Cloudbeds

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