Director, Data Science

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

Imagine being the Director, Data Science at Clio, the legal software company that is on a mission to revolutionize the legal experience for everyone.

Reporting to Senior Director, Head of Data & Analytics, you will be responsible to build predictive and prescriptive solutions to enhance Clio’s operations in marketing, sales, post-sales, and product development.

In this role, you will partner with senior business leaders across go-to-market and product teams to identify opportunities for predictive and prescriptive data-driven solutions. You will lead development of advanced analytics and machine learning solutions for revenue forecasting, churn and cross-sell propensity modeling, pricing optimization, sentiment analysis, to name a few, and establish best practices for building modular reusable assets, to enable timely, robust, and rigorous analyses. You will mentor data science teams and collaborate with cross-functional stakeholders to deploy these solutions in practice and achieve the business impact.

Your mission is to build the centre of excellence for data science, and to partner with senior leaders across Clio to make reliable, timely, and effective data-driven decisions!

What you’ll work on:

• Define and implement Clio’s data science strategy that aligns with Clio’s business objectives, including revenue growth, customer retention, and operational efficiency

• Establish an impact-driven prioritization framework and a comprehensive data science roadmap, with clear business cases for all initiatives

• Lead, manage, mentor, and grow a team of data scientists, and establish clear technical and professional development plans

• Foster strong collaboration across the Data & Analytics org, including with data modeling, business intelligence, data engineering, and operations analytics teams

• Partner with product teams to embed predictive and prescriptive analytics to improve customer experience and product adoption

• Be an active participant and contributor on the Business Operations Leadership Team and Extended Leadership Team (comprised of senior leaders Director+)

• Expand existing data science models to analyze customer behavior and predict their needs, interest, and readiness, and enable go to market teams to tailor their strategies

• Deploy machine learning models in production, ensuring scalability, reliability, and continuous monitoring of their performance

• Keep up-to-date with the latest developments in AI, and establish Clio as a thought leader in reusable data and analytics solutions, actively implementing and contributing to industry best practices

• Serve as a strategic voice and partner for senior leaders and executives, including educating the business on best practices and path to implement repeatable analytics and reporting

About you:

• Graduate degree in Computer Science, Engineering, Statistics or a related field.

• 10+ years extensive experience building and scaling a data science function in a high-growth environment

• 10+ years extensive experience managing data, analytics, and engineering teams with 10+ direct and indirect reports

• 15+ years extensive hands-on experience with a wide range of data science and machine learning techniques, including classification, regression, time series forecasting, natural language processing, and unsupervised learning

• Experience reporting and presenting to senior business stakeholders

• Experience leading go-to-market initiatives and partnering with product development teams

• Experience with putting data science solutions in production and maintaining them

• Strong storytelling skills with the ability to coach and teach best practices, and to explain technical analyses to non-technical audiences

• Growth mindset when it comes to process improvement and new technologies, especially AI

Bonus points for:

• High level of business acumen obtained through professional experience or certification MBA, CFA, PMM

• Experience in SaaS or legal industry

• Experience with unstructured data and graph data structures

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.

• Flexible time off policy, with an encouraged 20 days off per year.

• EAP benefits for you and household members, including counseling and online resources

• 401k matching and Child Education Savings

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

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*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.