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ClearSourceCL

Recruitment Specialist

ClearSource BPO is a customer experience company offering outsourced customer care, technology solutions (including AI/ML), and consulting services to optimize the customer journey and drive loyalty. Founded in 2007, it has global operations in the US, Philippines, Costa Rica, and India.

ClearSource

Employee count: 1001-5000

Philippines only

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What You’ll Be Responsible For

End-to-End Recruitment Delivery

  • Manage full-cycle recruitment for agent and non-agent roles across multiple geographic locations, covering individual contributor through leadership positions.
  • Gain a strong understanding of hiring needs, required skills, and candidate profiles for assigned business units and managed accounts.
  • Source, review, and shortlist candidates aligned with hiring manager criteria and account-specific requirements.
  • Conduct structured interviews and facilitate candidate assessments in an efficient and timely manner.

Stakeholder & Client Partnership

  • Calibrate with hiring managers and key stakeholders to align on hiring plans, role expectations, and recruitment timelines.
  • Act as a primary point of contact for recruitment-related discussions, ensuring clear communication and alignment throughout the hiring process.
  • Build and maintain strong working relationships with internal clients and stakeholders.

Recruitment Operations, Tracking & Reporting

  • Ensure accurate tracking of all candidate applications and recruitment activities using hiring databases and recruitment tools.
  • Monitor recruitment metrics and pipeline health to support hiring efficiency and decision-making.
  • Gather, summarize, and produce comprehensive recruitment reports covering all stages of the hiring lifecycle.

Interview Coordination & Hiring Execution

  • Coordinate closely with hiring managers and operations teams to schedule interviews and manage interview logistics.
  • Support hiring decisions by providing timely feedback and recruitment insights to stakeholders.

Job Offers & Onboarding Support

  • Conduct job offer discussions and support the onboarding of successful candidates using HRIS platforms.
  • Coordinate with HR and other internal teams to ensure a smooth transition from offer acceptance to onboarding.

Collaboration, Values & Continuous Improvement

  • Identify recruitment challenges and proactively recommend solutions to improve hiring outcomes.
  • Support recruitment initiatives aligned with ClearSource’s business goals and growth plans.
  • Live and demonstrate ClearSource Core Values: Customer First, Personal Accountability, Humble Courage, Hungry, Happy & Healthy.

What We’re Looking For

  • Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field (preferred).
  • Proven experience in end-to-end recruitment, ideally supporting both agent and corporate/non-agent roles.
  • Strong interview, candidate assessment, and stakeholder management skills.
  • Ability to manage multiple requisitions across different geographies and stakeholders.
  • Strong attention to detail with experience using recruitment trackers, databases, and reporting tools.
  • Excellent communication, coordination, and relationship-building skills.
  • Comfortable working independently with a high level of ownership and accountability.

What We Offer

ClearSource offers a competitive compensation package and meaningful opportunities for growth. We foster an inclusive, high-performance culture where your contributions truly matter. Our benefits include:

  • Paid Time Off (PTO) – because work-life balance matters
  • Hybrid work setup with onsite collaboration as needed
  • Strong career growth and internal mobility opportunities
  • A fun, innovative, and energetic team culture
  • Skills training and professional development programs
  • Free meals for onsite employees

At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. If you’re ready to take ownership of recruitment delivery and grow your career in talent acquisition, we’d love to hear from you.

About the job

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Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

Philippines +/- 0 hours

About ClearSource

Learn more about ClearSource and their company culture.

View company profile

ClearSource BPO, founded in 2007 by Rob Goeller and Nate Spears, is a customer experience company dedicated to helping its partners optimize the customer journey and foster long-term loyalty. The founders identified a gap in the outsourced customer service industry, where the primary focus was often on cost-cutting rather than quality. Drawing from their experience managing customer service for a luxury car brand's credit card program, they envisioned a BPO that prioritized delivering exceptional customer experiences, akin to those provided by renowned brands like BMW, Disney, and Zappos. ClearSource's mission is to redefine outsourced customer service by emphasizing quality and creating an environment where employees are motivated and empowered.

The company offers a comprehensive suite of services, including outsourced customer care, technology solutions featuring artificial intelligence and machine learning, and consulting services. Their offerings encompass telephone support, chat assistance, email handling, remote project management, and comprehensive reporting. ClearSource prides itself on its ability to provide both onshore and offshore solutions, ensuring cost-effectiveness while maintaining high standards of service, including offshore agents proficient in English. They focus on first-contact resolution and building emotional connections between customers and the brands they represent. ClearSource has expanded its operations globally, with locations in the United States (Utah), the Philippines, Costa Rica, and India, strategically positioned to meet the diverse needs of its clients across various industries such as healthcare, retail, e-commerce, renewable energy, and multi-level marketing. The company emphasizes a culture of support, accountability, and passion, believing that happy and empowered employees are key to delivering outstanding customer experiences.

Employee benefits

Learn about the employee benefits and perks provided at ClearSource.

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Work From Home

Offers work-from-home opportunities.

Paid Time Off

ClearSource PH provides its employees with paid time off.

Company Provided All-in-One PC

Provides Lenovo all-in-one PC for work-from-home employees.

Health Insurance

ClearSource PH provides its employees with health insurance.

View ClearSource's employee benefits
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ClearSource

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