Philippines onlyClearSource is a people-driven company focused on delivering exceptional customer experiences every day! We truly believe in our Core Values – Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource’s DNA and make us a great company to work for. We support all our people in helping them realize their greatest potential.
ClearSource is looking for an exceptional Operations Manager to work with our Operations Senior Manager. If you are a strategic, people driven, collaborative mindset and want to join a company with a fantastic work culture, then this opportunity is for you!
Enjoy these outstanding perks and benefits:
- Competitive salary
- Medical and dental Insurance (with free dependents)
- Group life insurance
- Paid time off (PTO)
- Outstanding career growth
- Passionate, energetic & innovative work culture
- Friendly, team-driven environment
- Skills and leadership development
- Conduct a weekly team meeting with direct report leaders to:
- Review performance results
- Perform root cause analysis and resolution of issues.
- Identify opportunities and recognize good performance.
- Conduct a weekly one-on-one meeting with each direct report leader to:
- Ensure alignment of mutual expectations.
- Assess and improve job satisfaction.
- Conduct a weekly coaching session with each direct report leader to assess and improve their leadership skills, including their adherence to the standard practice for coaching sessions.
- Perform monthly triad sessions with each STL/TL and record interaction assessments to ensure that coaching standard is being applied in accordance with ClearSource standards.
- Review role definitions for all positions under management on a monthly basis to set and communicate expectations.
- Design and promote high visibility of key performance indicator (KPI) reports which monitor progress toward program goals for production- and supervisor-level staff.
- Update People Analyzer first week of the month and submit end of month for direct reports.
- Conduct selection of new hires and internal promotions through interviews.
- Conduct a weekly quality calibration meeting with each client for programs under management and own the resolution of findings identified.
- Assess the efficacy of training efforts and provide feedback to the Learning and Development department to close gaps in knowledge and skill.
- Review all disciplinary actions to ensure alignment with principles taught in the company’s leadership training program, the ClearSource Core Values, and the ClearSource Code of Conduct
- Handle the resolution of client requests and escalations in a timely manner.
- Escalate with urgency any disruptions to business, issues negatively affecting employee welfare, or situations that might lead to client distrust.
- Align employees around our mission through education and initiatives.
- Live and teach the ClearSource Core Values (Customer First, Personal Accountability, Humble Courage, Hungry, Happy and Healthy).
- Graduate of any 4-year course with good attendance record
- 1 year of Operations Manager experience
- Handled Engineering or Designer campaign
- Proven track record in managing performance of teams/LOBs.
- Can exemplify and drive a strong culture aligned with Clearsource Core Values
- Good analytical, people and communication skills
- Ability to drive performance and manage overall Operations of a cluster/group
