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ClaritevCL

Principal Salesforce Engineer - (Service Cloud) REMOTE

MultiPlan, now operating as Claritev, is a leading U.S. healthcare technology company that provides data analytics and technology-enabled solutions to manage the cost of care and improve competitiveness for healthcare payors.

Claritev

Employee count: 1001-5000

Salary: 150k-170k USD

United States only

At Claritev (formerly Multiplan), we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all of our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and upward!!!

Position Overview

The Salesforce Engineer will lead the design, development, and implementation of advanced solutions within Salesforce Service Cloud, with a strong focus on healthcare service operations. This role requires deep technical expertise in Lightning Web Components (LWC), Flows, Apex, and complex integrations using SOAP, REST, and Informatica. The ideal candidate will also bring a solid understanding of healthcare workflows, regulatory compliance (e.g., HIPAA), and client service models. The role will evolve to incorporate AI-driven capabilities to enhance client experience and operational efficiency.

Duties and Responsibilities

  • Collaborate with stakeholders to gather and analyze complex healthcare service requirements, including client support, coordination, and inquiry resolution.

  • Architect and implement Service Cloud features including:

    • Case Management, Omni-Channel, Service Console, Knowledge Base, Entitlements

  • Build and maintain highly customized LWC components for agent and client-facing interfaces.

  • Design and optimize Flows for automation of healthcare service processes and escalations.

  • Develop robust Apex logic to support business rules, integrations, and data processing.

  • Integrate Salesforce with external systems using SOAP, REST APIs, and Other integration platforms

  • Leverage Agentforce to enhance agent productivity through real-time guidance and automation.

  • Use Salesforce Data Cloud to unify client data and enable real-time segmentation and personalization.

  • Implement Einstein AI features such as:

    • Einstein Bots, Case Classification, Next Best Action, Article Recommendations

  • Ensure high system performance, data integrity, and scalability in compliance with healthcare data standards.

  • Participate in Agile (Kanban) development processes, including story writing, estimation, testing, and retrospectives.

  • Conduct code reviews, pair programming, and proactive system maintenance.

Customer Service Expectations

  • Enable 360-degree client views using Data Cloud for contextual and personalized service

  • Support multi-channel service delivery with intelligent routing and escalation.

  • Ensure compliance with SLAs, HIPAA, data privacy, and audit requirements.

  • Continuously identify opportunities to enhance healthcare service operations using out of the box features, automation, Potentially Einstein.

Collaboration Expectations

  • Work closely with key stakeholders who may have evolving or conflicting priorities.

  • Demonstrate patience, professionalism, and adaptability in high-pressure or ambiguous healthcare environments.

  • Translate complex technical concepts into business-friendly language and vice versa.

  • Navigate stakeholder dynamics while maintaining focus on solution quality and delivery timelines.

Qualifications

Required Knowledge and Skills

  • 8+ years of Salesforce development experience, with 5+ years in Service Cloud.

  • 3+ years of experience in the healthcare domain, Payor domain is a bonus.

  • Proven expertise in:

    • Lightning Web Components (LWC)

    • Salesforce Flows (Screen, Auto-launched, Record-Triggered)

    • Apex (Triggers, Batch, Queueable, Schedulable)

    • Integrations using SOAP, REST APIs, and Informatica

  • Strong understanding of healthcare service operations, client engagement, and KPIs.

  • Excellent communication and stakeholder management skills.

  • Bachelors in Computer Science or related Technology discipline. Must have Salesforce Platform Developer I certification.

Desired Skills

  • Experience with CI/CD pipelines, automated testing, and DevOps practices.

  • Familiarity with JIRA, Confluence, and AccelQ.

  • Knowledge of healthcare compliance standards such as HIPAA, etc.

  • Platform Developer II and Service Cloud Consultant certifications.

  • Experience with Agent force, Salesforce Data Cloud, and Einstein AI.

The salary range for this position is $150K to $170K. Specific offers take into account a candidate's education, experience and skills, as well as the candidate's work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

BENEFITS

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:

  • Medical, dental and vision coverage with low deductible & copay
  • Life insurance
  • Short and long-term disability
  • Paid Parental Leave
  • 401(k) + match
  • Employee Stock Purchase Plan
  • Generous Paid Time Off – accrued based on years of service
    • WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
  • 10 paid company holidays
  • Tuition reimbursement
  • Flexible Spending Account
  • Employee Assistance Program
  • Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits.

EEO STATEMENT

Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here.

APPLICATION DEADLINE

We will generally accept applications for at least 15 calendar days from the posting date or as long as the job remains posted.

#LI – VG1

About the job

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Posted on

Job type

Full Time

Experience level

Senior
Manager

Salary

Salary: 150k-170k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Claritev

Learn more about Claritev and their company culture.

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Through groundbreaking technology and data-driven insights, we are revolutionizing healthcare affordability and transparency at MultiPlan, now operating as Claritev. For over four decades, our company has been at the forefront of the U.S. healthcare industry, pioneering solutions that address the complex challenges of medical cost management. Our innovative approach leverages sophisticated data analytics and a team rich with industry experience to interpret our clients' needs and customize solutions that combine payment and revenue integrity, network-based services, and analytics-based strategies. We are committed to bending the cost curve in healthcare, making it more transparent, fair, and affordable for everyone. Our services are designed to identify significant savings in medical costs, lower out-of-pocket expenses for consumers, and reduce or eliminate balance billing, thereby fostering a more sustainable healthcare ecosystem.

Our technological evolution is central to our mission. We have made substantial investments in our data infrastructure and technology, including a significant partnership with Oracle Cloud Infrastructure, to enhance our capabilities. This allows us to harness the power of our extensive data assets, accumulated over 40 years, to build new and innovative solutions. By employing advanced data science, machine learning, and artificial intelligence, we deliver actionable insights that optimize benefit plan design, improve payment accuracy, and drive more meaningful decision-making for our partners. We serve a broad spectrum of the healthcare market, including over 700 healthcare payors, more than 100,000 employers, 60 million consumers, and a network of 1.4 million contracted providers. Our recent rebranding to Claritev reflects our transformation and commitment to bringing clarity and technological advancement to a wider segment of the healthcare ecosystem, ensuring that we are not just a service provider but a pivotal health-tech innovator shaping the future of healthcare.

Employee benefits

Learn about the employee benefits and perks provided at Claritev.

View benefits

Paid company holidays

10 paid company holidays.

Paid Parental Leave

Paid leave for new parents.

Life Insurance

Company-paid life insurance.

Commuter benefits

Discount programs for transit.

View Claritev's employee benefits
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