United States onlyAt Claritev (formerly Multiplan), we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all of our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.
Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and upward!!!
Position Overview
The Salesforce Engineer will lead the design, development, and implementation of advanced solutions within Salesforce Service Cloud, with a strong focus on healthcare service operations. This role requires deep technical expertise in Lightning Web Components (LWC), Flows, Apex, and complex integrations using SOAP, REST, and Informatica. The ideal candidate will also bring a solid understanding of healthcare workflows, regulatory compliance (e.g., HIPAA), and client service models. The role will evolve to incorporate AI-driven capabilities to enhance client experience and operational efficiency.
Duties and Responsibilities
Collaborate with stakeholders to gather and analyze complex healthcare service requirements, including client support, coordination, and inquiry resolution.
Architect and implement Service Cloud features including:
Case Management, Omni-Channel, Service Console, Knowledge Base, Entitlements
Build and maintain highly customized LWC components for agent and client-facing interfaces.
Design and optimize Flows for automation of healthcare service processes and escalations.
Develop robust Apex logic to support business rules, integrations, and data processing.
Integrate Salesforce with external systems using SOAP, REST APIs, and Other integration platforms
Leverage Agentforce to enhance agent productivity through real-time guidance and automation.
Use Salesforce Data Cloud to unify client data and enable real-time segmentation and personalization.
Implement Einstein AI features such as:
Einstein Bots, Case Classification, Next Best Action, Article Recommendations
Ensure high system performance, data integrity, and scalability in compliance with healthcare data standards.
Participate in Agile (Kanban) development processes, including story writing, estimation, testing, and retrospectives.
Conduct code reviews, pair programming, and proactive system maintenance.
Customer Service Expectations
Enable 360-degree client views using Data Cloud for contextual and personalized service
Support multi-channel service delivery with intelligent routing and escalation.
Ensure compliance with SLAs, HIPAA, data privacy, and audit requirements.
Continuously identify opportunities to enhance healthcare service operations using out of the box features, automation, Potentially Einstein.
Collaboration Expectations
Work closely with key stakeholders who may have evolving or conflicting priorities.
Demonstrate patience, professionalism, and adaptability in high-pressure or ambiguous healthcare environments.
Translate complex technical concepts into business-friendly language and vice versa.
Navigate stakeholder dynamics while maintaining focus on solution quality and delivery timelines.
Required Knowledge and Skills
8+ years of Salesforce development experience, with 5+ years in Service Cloud.
3+ years of experience in the healthcare domain, Payor domain is a bonus.
Proven expertise in:
Lightning Web Components (LWC)
Salesforce Flows (Screen, Auto-launched, Record-Triggered)
Apex (Triggers, Batch, Queueable, Schedulable)
Integrations using SOAP, REST APIs, and Informatica
Strong understanding of healthcare service operations, client engagement, and KPIs.
Excellent communication and stakeholder management skills.
Bachelors in Computer Science or related Technology discipline. Must have Salesforce Platform Developer I certification.
Desired Skills
Experience with CI/CD pipelines, automated testing, and DevOps practices.
Familiarity with JIRA, Confluence, and AccelQ.
Knowledge of healthcare compliance standards such as HIPAA, etc.
Platform Developer II and Service Cloud Consultant certifications.
Experience with Agent force, Salesforce Data Cloud, and Einstein AI.
BENEFITS
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Your benefits will include:
- Medical, dental and vision coverage with low deductible & copay
- Life insurance
- Short and long-term disability
- Paid Parental Leave
- 401(k) + match
- Employee Stock Purchase Plan
- Generous Paid Time Off – accrued based on years of service
- WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
- 10 paid company holidays
- Tuition reimbursement
- Flexible Spending Account
- Employee Assistance Program
- Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits.
EEO STATEMENT
Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here.
APPLICATION DEADLINE
We will generally accept applications for at least 15 calendar days from the posting date or as long as the job remains posted.
CA and US only
