Project Coordinator

What you'll be doing

• Be the main point of contact for anything related to a customer’s Circle Plus app launch. You’ll coordinate the app submission process from end-to-end and own all aspects of project planning, tracking, and communications. See more on the app submission process below.
• Proactively handling schedule and scope changes, identifying risks, and managing escalations throughout the app submission process.
• Partnering closely with other internal stakeholders to share feedback and experiences that help us improve our customer's experience on Circle.
• Spotting inefficiencies in the way we do things, identifying problems, proposing solutions, and leading process improvement projects to root out inefficiencies.
• Maintaining a deep understanding of the Circle platform and our white-labelled apps, and making recommendations on how customers can use our products & services to accelerate their desired outcomes.
• Partnering closely with Customer Success Managers to communicate proactively and collaborate to ensure customers migrations and launches are a seamless experience.
• Working directly with both new and existing customers on assessing project requirements and feasibility, helping them understand key changes alongside migrations, and owning project execution & communication from end-to-end. In the case of course migrations, this entails coordinating work amongst our team of virtual assistants (VAs) for content migration.
• Documenting key processes and implementing necessary changes as needed based on efficiency improvements, or platform changes, that require adjustments to our services.

What goes on during the app submission process?

• Preparing materials for the kickoff calls.
• Outlining the app submission process to customers.
• Setting expectations with customers about the app submission process.
• Helping customers set up their app accounts.
• Coordinating the design asset process on behalf of our customers.
• Submitting the apps into the Apple app store / Google play store.
• Maintaining the apps when updates are needed.

What goes on during a course migration process?

• Review migration request and assess viability based on defined acceptance criteria.
• Facilitate and manage the kickoff meeting with the customer.
• Serve as the main point of contact for the customer throughout the migration process.
• Collaborate closely with our VAs, providing support to ensure timely and high-quality completion of the migration.
• Maintain and update all documentation and enablement resources in line with new course features

What you'll need to be successful

• Strong alignment with our values. Find our values on our career page if you haven’t read up on them yet.
• You are proficient in English (spoken, written, and reading) at a CEFR Level C2 / ILR Level 5.
• You have 2+ years of experience working as a project coordinator, project manager, implementation partner, or any role that has managed processes end-to-end with customers.
• You have worked in a similar role at a SaaS company, ideally that serves small to medium sized businesses (SMB) with a high-volume of customers.
• You’re resourceful. You may not have all the answers, but you know how to find them.
• You’re committed to making sure the customer has an enjoyable experience throughout each step in their journey, and are constantly thinking about ways to improve it.
• You’re a team player, with a high level of integrity and desire to assist your team. You enjoy working with cross-functional teams, and are able to effectively balance competing priorities to make decisions that best support the customer, the team, and Circle.
• You have an aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability.

Bonus points

• Experience setting up integrations, and understanding how systems communicate with each other.