Insight Manager

Let’s be unstoppable together!

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com.

The Insight Manager is a crucial member of the team, and the ideal candidate would need to have a high degree of autonomy and problem-solving capabilities, an innovative and analytical mind, using innovative and inspiring insight to grow our client’s business, paired with superb organizational and interpersonal engagement skills to deliver an all-round excellent service to Convenience and Wholesale clients.

The core focus for the Insight Manager will be to proactively help clients understand data and create insights gathered from the Retail Convenience and Wholesaler data sets and solutions, positioned in context of wider socio-economic trends. Understanding large data sets and curiosity are key to this role as well as the management of multiple commercial stakeholders and ability to adapt to changing business needs.

This role will be hybrid with the opportunity to work from home and with the requirement to travel to Circana’s Head Office in Bracknell once per month and to clients as necessary.

Main Responsibilities

• Support clients by producing outstanding insight that answers questions from supplied briefs (formal or informal).
• Scheduled work on reports or regular deliverables that ensure we are hitting agreed deadlines with the right data & insights where relevant.
• Available to support immediate ad hoc data and insight requests as well as proactive provision of insights and recommendations.
• Build your understanding of the industry and your clients as well as a wider perspective on the state of the UK and what is affecting shoppers in Convenience and Wholesale.
• Take ownership of your performance against the Circana behaviours – Stay Curious, Seek Clarity, Own the Outcome, Center on the Client, Be a Challenger, Champion Inclusivity and Commit to Each Other.
• Support the smooth running of the insight databases by liaising closely with internal Circana departments to ensure any changes or technical developments are rolled out in a timely manner.
• Support the widespread usage of the Circana solutions within the client organisation through:
• Coordinating, executing, analysing, and presenting findings from core market tracking and customer databases, making relevant recommendations for potential opportunities and actionable next steps.
• Creating and presenting high-level insights
• Delivery of stakeholder engagement – training, usage tracking and presenting.

In order to deliver on these key areas, you will need to:

• Cut through data, issue clutter and identify to the client what is most important.
• Coordinate, execute, analyse and present findings from a variety of data sources, recommending potential action steps and additional opportunities.
• Support in the management of high quality on-going analytic and ad-hoc requests – collaborating with peers.
• Effectively express content in writing and verbally.
• Support and drive the business agenda for all client stakeholders across their business through detailed category, retail and wholesale environment knowledge.
• Consult with your clients on a full range of Circana services, including Category Management, Ranging, Analytics and develop Circana revenue opportunities.
• Utilise creativity in identifying new techniques and processes.
• Understand Circana core solutions to work consultatively with the client to meet their needs.
• Develop and leverage strong, collaborative relationships with client and internal stakeholders.
• Act as a liaison between the client and internal Circana departments.
• Work with industry bodies to get the Circana brand out there and known as the leader of insight and data within the industry.
• Support the planning and creation of media articles.
• Attend industry events.

Skills and Experience

• Experience in the application of market measurement data.
• Excellent knowledge of Excel, PowerPoint and Word, and be comfortable with large amounts of data.
• Ability to articulate complex technical knowledge of solutions in a simple impactful manner.
• Effective team player and proven ability to work remotely as well as onsite with clients across virtual and diverse teams.
• Leverages mutually beneficial relationships and networks both internally and externally.
• Ability to proactively manage a broad client portfolio.
• Strong project and workload management and proactive management of internal and external stakeholder expectations.
• Able to engage in a consultative manner with clients at all levels when helping solve/manage content deliverables and critical business challenges.
• Effective communication and interpersonal skills with the ability to adapt communication style to the audience and the ability to understand and respond to another’s point of view.
• Demonstrated resilience and sound judgment in dealing with business and corporate challenges and change.
• Administrative accountability; adheres to corporate policies, meets deadlines on corporate initiatives surrounding personal development and input into business planning.
• Strong commercial acumen and appreciation of contractual obligations.
• Escalates issues to the right people appropriately.
• Administrative accountability: correctly tracks time and expenses using Circana systems, adheres to corporate policies, meets deadlines on corporate initiatives.

Circana Behaviours

As well as the technical skills, experience and attributes that are required for the role, our shared behaviours sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviours throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Centre on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.