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Cincinnati FinancialCF

2600519

Cincinnati Financial Corporation is a property and casualty insurance company that operates exclusively through a network of independent agents to provide business, home, and auto insurance. Headquartered in Fairfield, Ohio, the company focuses on building strong local relationships and maintaining financial stability to protect its policyholders.

Cincinnati Financial

Employee count: 5000+

United States only

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Make a difference with a career in insurance at The Cincinnati Insurance Companies, where we put people first and apply the Golden Rule to our daily operations. We're looking for an extraordinary IT Service Manager to lead and optimize IT Customer Support operations across the enterprise.

Requirements

  • Lead the day-to-day operations of the IT Help Desk
  • Drive delivery of high-quality technical support for internal and field associates and agencies across multiple locations
  • Monitor and ensure compliance with Service Level Agreements (SLAs)
  • Manage incident lifecycle processes
  • Develop, track, and report on key performance indicators (KPIs)
  • Lead and mentor Help Desk staff
  • Collaborate with Infrastructure, Applications, Security, and Business Partner teams
  • Establish and maintain standard operating procedures
  • Foster a strong customer service culture

Benefits

  • Benefits and amenities packages

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours

About Cincinnati Financial

Learn more about Cincinnati Financial and their company culture.

View company profile

At the heart of Cincinnati Financial Corporation is a culture deeply rooted in the belief that actions speak louder in person. Founded in 1950 by four independent insurance agents, the company was built on a simple yet powerful premise: to support the ability of local independent agents to deliver quality financial protection to the people and businesses in their communities. This agent-centered model remains the cornerstone of their identity, fostering a unique partnership where the company and its agents work hand-in-hand to serve policyholders with a personal touch.

The company's mission extends beyond just writing policies; it is about 'putting people first' and applying the Golden Rule to every interaction. This philosophy permeates their workforce, where associates are encouraged to be service-oriented, ethical, and caring. Cincinnati Financial values stability and long-term relationships, evident in their commitment to financial strength and their decision to operate exclusively through independent agents rather than bypassing them. Their culture emphasizes professional development, community impact, and a supportive environment where associates can build meaningful careers while helping neighbors recover from life's unexpected turns.

Tech stack

Learn about the tools and technologies that Cincinnati Financial uses to build, market, and sell its products.

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Cincinnati Financial employees can create an account to update this tech stack.

Employee benefits

Learn about the employee benefits and perks provided at Cincinnati Financial.

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Subsidized Lunch

Associates can enjoy subsidized meals in the company dining room.

401(k) Plan

Tax-qualified savings plan to help associates save for retirement.

Tickets & Discounts

Discounts from local vendors and tickets to local attractions like the zoo.

Tuition Assistance

Financial support for associates who qualify to pursue continuing education.

View Cincinnati Financial's employee benefits
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Cincinnati Financial

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