Customer Service Team Lead - Pensions (Remote within the UK)

We are looking for a Customer Service Team Lead to help shape what great customer support looks like from day one, and grow with the proposition as it evolves. You will be part of a broader CS team, leading on Pensions while contributing to the wider range of customer queries and subjects across Chip's product suite.

Requirements

• Experience managing customer support teams within an FCA-regulated financial services environment, pensions, investments, mortgages, financial advice, or similar
• A solid grasp of the compliance obligations that come with supporting customers on regulated products
• A natural subject matter expert, someone who builds knowledge, shares it well, and uses it to influence across teams
• A people-first leader with a genuine track record of developing and getting the best out of a team
• Operationally sharp, comfortable with data, SLAs, and the day-to-day reality of running a busy CS function
• Motivated by helping build and shape, not just maintain

Benefits

• £45,000 per annum
• Discretionary Performance-Related Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary
• Workplace pension scheme
• Private medical insurance (medical history disregarded)
• Employee Assistance Programme
• Cycle to work scheme
• Season ticket loan
• Free ChipX subscription for UK-based employees
• Flexible working arrangements
• 28 days holiday plus bank holidays, plus the days between Christmas and New Year
• Annual training budget for courses, workshops, or conferences to help you advance your career
• £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing
• Company laptop
• Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup