Canada onlyThe Opportunity
As an Accounts Receivable Advisor reporting to the Accounts Receivable Manager, you will play a key role in supporting our residences with all billing and collections functions. You will be responsible for end-to-end accounts receivable processes across a portfolio of retirement communities, ensuring timely, accurate billing and outstanding customer service. You will also identify opportunities for continuous improvement and help maintain strong internal controls that align with Chartwell’s financial policies.
What You’ll Do
- Manage full-cycle accounts receivable for a designated portfolio of residences.
- Provide exceptional support to internal and external stakeholders, including residence staff and residents.
- Oversee all resident billing processes, including accurate lease entry, rent changes, room movements, and census validation.
- Ensure billing compliance by verifying approvals on internal control reports and adherence to corporate policies.
- Reconcile and apply bank deposits to resident accounts promptly upon receipt of information.
- Calculate and distribute resident rent increases by required deadlines.
- Manage timely processing of NSF payments and coordinate payment follow-up with residences.
- Track and follow up on resident refunds, including current and stale-dated amounts.
- Monitor collections activity and maintain tracking for accounts outstanding over 30 days.
- Prepare monthly aged receivables analysis for residences on the top 10 collections list.
- Generate and distribute monthly billing and EFT reports in accordance with Chartwell timelines.
- Support month-end processes, ensuring accurate and timely closing of accounts.
- Develop and maintain effective working relationships with residence leaders, offering phone-based training and support.
- Respond promptly and professionally to inquiries from residences and residents.
- Maintain up-to-date listings of resident security deposits and last month’s rent deposits.
- Proactively identify and implement improvements to receivables processes and documentation.
- Assist with additional tasks or projects as assigned by the Manager.
What You’ll Bring
Experience
- 4–6 years of progressive experience in accounts receivable, preferably in a multi-site or shared services environment
- Experience supporting residential or rental billing processes is an asset
- Bilingual in French and English (required)
Education
- College diploma or university degree in accounting, business, or a related field
Skills & Abilities
- Strong understanding of accounts receivable cycles and how they integrate with overall financial operations
- Proficient in Microsoft Excel and Word (intermediate level or higher)
- Experience using Yardi is a strong asset
- Excellent attention to detail and organizational skills
- Ability to manage competing deadlines with minimal supervision
- Strong interpersonal and communication skills
- Service-oriented mindset with a focus on relationship-building and responsiveness
- Demonstrated alignment with Chartwell’s RESPECT values
What We Offer
- Competitive compensation and benefits
- Work remotely
- Purposeful work that supports our vision of Making People’s Lives BETTER
- A supportive and welcoming culture guided by our RESPECT values
- Ongoing learning and career development opportunities
- A safe, inclusive, and respectful workplace where your contributions are valued
Additional Requirements
- Criminal and Reference Check
- Bilingualism in French and English
