Medical Director, Clinical Quality & Safety

Our Company:

At Cerebral, we're on a mission to democratize access to high-quality mental health care for all. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible, while tackling the stigmas that surround mental illness.

Since launching in January of 2020, Cerebral has scaled to provide mental health services to more than 700,000 people in all fifty US states. With support from investors like SoftBank, Silver Lake, Access Industries, Bill Ackman, WestCap, and others, and impactful leaders like you, we’ll continue to democratize mental health care and double down on clinical quality and deliver exceptional client outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, we’ve accomplished excellent outcomes for hundreds of thousands of clients:

• 82% of clients report an improvement in their anxiety symptoms after using Cerebral.
• 75% of clients who report improvement in their depression see improvement within 60 days.
• 50% of clients who initially report suicidal ideation no longer harbor suicidal thoughts after treatment with Cerebral.

This is just the beginning for Cerebral, and we won’t stop building, growing, and iterating until everyone, everywhere can access high-quality, evidence-based mental health care without high costs and/or long wait times. We’re looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality mental health care in the United States and beyond.

The Role:

We are searching for an experienced Medical Director of Clinical Quality & Safety to lead clinical leadership and play a key role on the leadership team at Cerebral. This would involve overseeing clinical quality and safety efforts, providing input on new product innovations, interfacing with our advisory board, being the leadership representative to our clinician teams, and serving as the primary leader of clinical improvement initiatives. As our Medical Director of Clinical Quality & Safety, you will serve as a key clinical expert, working with cross-functional teams as well as external collaborators.

Who you are:

• Medical Degree and broad based post-graduate experience
• You are a Board-certified physician (MD) with 5+ years of experience as a psychiatrist with experience both as a practicing provider as well as operating in a fast-paced, high growth business or telehealth startup
• You have 3+ years of experience working in Clinical or Medical Leadership roles in technology environments
• You are a thought leader with demonstrated passion for reimagining how behavioral health quality is defined, measured, and operationalized and have experience merging technology and healthcare
• You are a collaborator who has worked with cross-functional teams, such as product, operations, data, and go-to-market teams, to infuse clinical strategy across the organization
• You have experience supervising clinicians or large teams of providers, with an emphasis on performance management and clinical outcomes.
• Flexible and entrepreneurial spirit with the ability to thrive in a fast paced startup environment
• You’re effective at communicating clinical information to both clinical and non-clinical staff
• Patient centric, self-motivated, energetic, vigilant, comfortable working remotely
• Comfortable understanding of clinical quality and outcomes data and metrics
• You hold multiple state and DEA licenses and/or are willing to build up your licensure
  • Required licenses (currently hold or be willing to obtain): CA, NY, AR, RI, SD
  • Nice to haves (currently hold or be willing to obtain): CT, CO, FL, GA, IL, IN, KS, MA, MI, NE, NV, ND, NC, NJ, OK, WV, among others

How your skills and passion will come to life at Cerebral:

• Serve as the owner and President of Cerebral Medical Group, Cerebral’s clinical entity
• Be deeply involved in and a champion of care delivery and clinical quality and clinical safety initiatives
• Serve as a clinical liaison with cross functional teams to ensure all projects and initiatives are developed with a clinical lens
• Oversee direct client care and work with psychiatric nurse practitioners as a collaborating clinician
• Provide direct management to our other CollabMDs and physician staff
• Oversee Cerebral’s provider onboarding and ongoing training and provider engagement program
• Own Cerebral’s clinical quality monitoring and outcomes metrics for the organization
• Contribute to strategic planning, direction, and goal setting for the Clinical Team
• Maintain appropriate policies, procedures, and clinical practice guidelines to support top quality mental health services
• Support clinician interviews and serve on the Credentialing Committee to hire new clinicians to Cerebral’s Medical Group
• Determine if removal of a provider is appropriate based on the code of conduct
• Partner with Support, Compliance, Ops and Product, and Engineering teams to ensure the delivery of our mental health services are optimized
• Provide input on how mental health clinicians can utilize digital tools to deliver high quality care in a compliant manner
• Serve as primary liaison and manage relationships with members of our Clinical Advisory Board
• Promote external relations with Payers through relationship building, presentations, sales meetings, and conference participation
• Establish and maintain strategic relationships with the medical and scientific community including payers, pharma, hospitals and physician specialists
• Be a Cerebral public facing representative through presenting as a thought leader in precision psychiatry at conferences and contributing to medical writing for blogs and peer-reviewed journals

What we offer:

• Mission-driven impact:
  • Shape the future of the #1 largest and fastest growing online mental health care company in the world
  • Build a platform that is improving the lives and well-being of hundreds of thousands of people (and counting)
  • Join a community of high achievers who have a passion for promoting mental health
• Path to develop & grow:
  • Bi-annual performance reviews & opportunities for promotions - as Cerebral grows, so should you. We build your goals together and forge a career path that is right for you
• Remote-first model: Work virtually from anywhere in the US
• Competitive compensation & benefits:
  • Total compensation includes annual bonus and equity / stock options
  • Medical, Dental, Vision, Life Insurance, HSA, Flexible Spending Accounts and 401(k)
  • Unlimited PTO - we encourage taking the time you need to relax and recharge
  • Wellness perks including monthly mental health days off (12 per year) in addition to holidays, and “No Meeting Wednesdays”
  • Up to $200 reimbursement for any equipment purchased to support your work-from-home environment (video camera, ring light, headset, etc.)
  • Access to free Cerebral therapy services (up to 7 sessions per year)
  • Medical travel expense health reimbursement arrangement
  • Paid parental leave after 3 months
• Culture & connectivity:
  • Monthly peer-to-peer recognition allowance via Bonusly allows team members to reward one another for values-aligned contributions
  • Employee Resource Groups that bring team members together in a safe space to connect with one another and advance a respectful and inclusive company culture
  • Virtual social events enable us to build a sense of community and connect on a more personal level
  • Optional in-person local meetups for major hub cities

Who we are (our company values):

• Client-first Focus - relentless focus on advancing the quality of care, clinical experience, and patient safety
• Ethics & Integrity - do what is right and demonstrate ethical principles, even when no one is watching
• Commitment - accountable for fully delivering on commitments to our clients and each other
• Impact & Quality - make a positive impact and deliver high quality outcomes, based on data and evidence
• Empathy - act compassionately, listen to seek understanding, and cultivate psychological safety with clients and colleagues
• Collaboration - achieve our goals together as a united team, strengthened by mutual openness, trust, and diversity of thought
• Thoughtful Innovation - continuously evolve our ability to deliver on our mission, prioritizing long-term, strategic bets over short-term gains

Cerebral is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

Cerebral, Inc. is a management services organization that provides health information technology, information management system, and non-clinical administrative support services for various medical practices, including Cerebral Medical Group, PA and its affiliated practices (CMG), who are solely responsible for providing and overseeing all clinical matters. Cerebral, Inc. does not provide healthcare services, employ any healthcare provider, own any medical practice (including CMG), or control or attempt to control any provider or the provision of any healthcare service. “Cerebral” is the brand name commonly used by Cerebral, Inc. and CMG.