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Centro.teamCE

Content Moderation Specialist (PH)

Centro provides native, no-code tools and automations to bridge the gap between Salesforce, Microsoft Teams, and Slack, helping teams be more effective.

Centro.team

Employee count: 1-10

CO and PH only

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We are a thriving company in the eCommerce space, with operations worldwide. We offer employees a balance between the stability of a larger organization, while maintaining our culture of an innovative, leading-edge startup. The head office is located in Montreal and we have offices in Canada, the United States and Europe (Cyprus, Georgia and Ukraine).

Our product: A trailblazer in the clip marketplace delivering authentic content from studios to consumers worldwide.

The Content Moderator plays a key role in maintaining a safe and compliant online environment by reviewing and enforcing content policies. This position involves monitoring user-generated content, identifying potential policy violations, and ensuring adherence to platform guidelines. The Content Moderator helps uphold online safety standards by accurately assessing flagged content, applying moderation decisions consistently, and escalating complex cases when necessary.

RESPONSIBILITIES:

  • Review and moderate user-generated content to ensure compliance with platform policies and guidelines.
  • Identify and report content that violates safety standards, community guidelines, or legal requirements.
  • Follow established moderation procedures to maintain consistency in enforcement.
  • Meet accuracy and productivity targets while making fair and objective moderation decisions.
  • Escalate complex cases to senior moderators or policy teams when necessary.
  • Maintain confidentiality and privacy when handling sensitive content and user data.

REQUIREMENTS

  • Preferred: 6 months-1 year of experience in compliance, regulatory affairs, or related trust and safety fields.
  • Strong attention to detail and ability to review content that may include hate speech, fraud or misinformation/disinformation.
  • Basic understanding of content moderation tools, workflows, and community guidelines.
  • Awareness of cultural differences and their impact on online communities.
  • Strong written and verbal communication skills in English, with the ability to document moderation decisions clearly.

We offer:

  • Paid vacation and sick leaves days;
  • Leading company in its field on the market (worldwide);
  • Learning and sport program;
  • Full remote work from home;
  • Cool & friendly team.

About the job

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Posted on

Job type

Full Time

Experience level

Experience

1 year 6 months minimum

Location requirements

Hiring timezones

Philippines +/- 0 hours, and 1 other timezone

About Centro.team

Learn more about Centro.team and their company culture.

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We're a team deeply rooted in the Salesforce ecosystem, with our founders having spent over a decade building products in the CRM space. Our journey has been shaped by our experiences with leading products like ActionGrid (now Conga Grid) and the award-winning Conga Contracts for Salesforce. This background has instilled in us a passion for creating clean, intuitive products that not only meet business needs but also delight users. Our core philosophy revolves around an obsession with customer and user satisfaction, ensuring that every tool we build is both powerful and a pleasure to use.

The idea for Centro was born from a real-world problem we faced. In 2017, while leading engineering at Conga, our company decided to standardize on Slack for all internal communication. This move was great for unifying conversations, but it created a significant gap: what about Salesforce? Critical discussions about the entire customer lifecycle—from qualifying prospects and progressing deals to handling customer success and support escalations—were happening in Slack, completely disconnected from the Salesforce records they related to. We saw an opportunity to bridge this gap. We created Centro to bring these essential platforms together, providing native, no-code tools and automations that embed Slack and Microsoft Teams directly within Salesforce. Our goal is to eliminate the 'swivel chair' effect, allowing teams to discover, organize, create, and learn more effectively without ever leaving their primary workspace. We empower teams to be more reactive and collaborative in real-time, transforming fragmented conversations into a streamlined, visible, and actionable part of their workflow.

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Centro.team

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