United States onlyLocation: Remote – USA
Compensation: $120,000 - $160,000 (depending on location)
About Centric Software:
Centric Software stands at the forefront of innovation, delivering cutting-edge PLM solutions tailored specifically for the retail, fashion, footwear, luxury, and consumer goods industries. Our enterprise software applications are designed to meet the unique challenges of the fast-moving consumer goods market, empowering businesses to manage, optimize, and execute their critical processes with ease.
From concept to production, our software solutions streamline the journey of bringing products to life. We support our customers in effectively managing materials, sourcing, quality, and pricing, ensuring every step leads to a successful final catalog. With Centric Software, businesses can navigate the complexities of product development with confidence and agility. www.centricsoftware.com
Job Summary
We’re seeking a mid- to senior-level Solutions Engineer to act as the technical backbone of our Visual Boards implementations, bridging the gap between our product and consulting teams. In this role, you’ll own complex technical challenges that arise during enterprise deployments—ensuring smooth implementations, reducing escalations to product management, and empowering consultants with the knowledge and tools they need to succeed.
As part of our Innovation team, you’ll support the Services organization by troubleshooting integrations, advising on technical best practices, and developing scalable implementation methodologies. You’ll also play a key role in shaping the product through feedback gathered from real-world use cases. This is a remote (US-based) position with minimal travel.
Key Responsibilities
Implementation Support (60–70%)
- Resolve complex technical implementation issues beyond standard consultant capabilities
- Troubleshoot system integrations, API configurations, and platform customizations
- Provide technical guidance for enterprise-level deployments and uncommon edge cases
- Serve as the primary escalation point for consultants encountering implementation roadblocks
Consultant Enablement (20–25%)
- Train implementation consultants on platform capabilities, technical best practices, and common patterns
- Develop and maintain technical documentation, implementation guides, and troubleshooting resources
- Create standardized implementation methodologies and reusable patterns
- Lead technical workshops and conduct knowledge-transfer sessions
Product Feedback & Improvement (10–15%)
- Capture recurring implementation challenges and consultant feedback
- Partner with product management to advocate for UI and configuration enhancements
- Identify opportunities to simplify deployment processes through product improvements
- Contribute to requirements for tools that increase consultant autonomy and reduce support needs
Required Qualifications
Technical Skills
- Strong programming fundamentals; ability to learn new technologies quickly
- TypeScript/JavaScript experience highly preferred
- Understanding of data flows, APIs, and system integrations (Kafka, RabbitMQ, PostgreSQL, Elasticsearch a plus)
- Working knowledge of databases, data models, and SQL
- Familiarity with modern web applications and browser developer tools
- Excellent debugging and full-stack troubleshooting skills
Professional Experience
- 3–7 years in technical customer-facing roles (Solutions Engineering, Technical Consulting, Implementation, Customer Success)
- Experience working on varied technical projects requiring creative problem-solving
- Background in enterprise software implementations or complex systems integration
- Proven experience training consultants or technical users
- Comfortable collaborating with external partners and consultant teams
- Demonstrated ability to quickly learn and adapt to new environments
Communication & Collaboration
- Strong written and verbal communication skills
- Ability to explain complex technical concepts to both technical and non-technical audiences
- Experience in creating technical documentation and training assets
- Collaborative working style with product, engineering, and services teams
Preferred Qualifications
- Experience in fashion, retail, or apparel
- Background with PLM (Product Lifecycle Management) systems
- Familiarity with Nest.js, React, or state management libraries
- Experience with enterprise SaaS or B2B software implementations
- Exposure to configuration-driven platforms
- Previous experience in professional services or consulting operations
What You'll Gain
- Direct influence on consultant success and customer implementation outcomes
- Opportunity to work with cutting-edge Visual Boards technology
- Ability to shape product direction through real-world implementation insights
- Mentorship as you ramp up on product, industry, and internal processes
- A collaborative environment working across Innovation, Services, and Engineering teams
Success Metrics
- Reduction in implementation escalations to product management
- Increased consultancy and faster time-to-deployment
- High satisfaction scores from consultants receiving technical support
- Documented contributions to product improvements that reduce implementation complexity
The US base salary range for this full-time position is $120,000 - $160,000 (depending on location) + Benefits Our salary ranges are determined by role, level and location. The range for each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience and relevant education or training. Please note that the compensation details listed reflect the base salary and certain positions may be offered with additional variable incentives.
Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.
