Customer Process Operator

​04 - Production Technical Operator 4

Req ID: 121614

Remote Position: No

Hiring Manager: James Heverin
Band: 04
Region: Europe
Country: United Kingdom
State/Province: Shropshire

City: Remote Employee Europe

General Overview

Functional Area: OPS - Operations
Career Stream: PRD - Production
Role: Production 4
SAP Short Name: PD4
Job Title: Production Technical Operator 4
Job Code: PD4-OPS-TOPR
Job Level: Band 04
Direct/Indirect Indicator: Direct

Summary

Celestica is currently recruiting for a Customer Process Operator who will be based on site in Dell Cork on a regular work week shift pattern (Monday – Thursday 8:30am to 5pm and Friday 8:30am to 4pm). Applicants must have 6 months Dell experience. See further details below.

The role is Customer Facing and requires a candidate that can work under minimum supervision. Celestica requires a Customer process operator to support the following objectives:

• Refurb \ Testing of Dell products both production fails and customer returns.
  • Reduce NTF return rate and associated time and costs for the Customer and Celestica.
  • Reduce logistics and other return costs.

• Chassis Rework and repair.

• Allow forward flow manufacturing site focus on fresh production builds.
  • Provide real-time feedback to process on defect trends as required.
  • Co-ordinate RCCA feedback to the suppliers and Dell.
  • Local management of purge and quality issues

This position will report to the onsite Customer Quality Engineering advisor.

Detailed Description

Key Responsibilities:

• Managing the Refurb \Testing of Dell products.
• Interface with Celestica Technical Teams onsite in Dell Cork.
  • Where available replicate vendor testing within the lab on the Customer Site Rework where cosmetic non solder failures
  • Support Rework of all chassis which do not have final vendor testing. (all production and field fallout)
  • Input to the Sourcing of material / maintenance of Kanbans of material used for repair (Purchased by Customer)
  • Collect Billing Data for Invoicing of the Customer for any Rework \ Refurb \ Testing Services
  • Collect data and provide failure trends for all products as required.
  • Provide support for screening potential issues and local coordination of purges i.e. avoiding return to Asia for issues that can be managed locally
  • Interface between Celestica and onsite Celestica technician on product quality issues
  • Support Nebula RLO, replicating vendor test as required.
  • Communicates progress and results to senior management and customer.
  • Ensures accurate and timely communication to management on critical technical and business issues.
  • All required training and tools will be provided onsite.

Knowledge/Skills/Competencies

Knowledge/Skills/Competencies:

• In-depth knowledge and understanding of manufacturing processes and equipment.
• In-depth knowledge of quality improvement practices and techniques
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Ability to effectively communicate with a wide variety of internal and external customers.
• Strong analytical and statistical skills.
• Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers.

Typical Experience

Experience and Qualifications:

• A minimum of 5 years’ experience in a Technical assembly role.
  • Leaving cert minimum standard required.
  • Technical qualification an advantage but not essential.
  • Experience in multinational, manufacturing environment is an advantage.
  • Excellent motivational / interpersonal skills.
  • Excellent customer management skills.
  • Knowledge of customer and regulatory requirements in line with business needs.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.