United States onlyCBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.
Position Summary
TheSenior Director Delivery – PMO serves as a key executive leader responsible for shaping and driving the success of enterprise-wide IT consulting engagements. This role oversees thestrategic direction, governance, and operational excellence of the Program Management Office (PMO), ensuring delivery of transformative technology solutions that meet client objectives and business outcomes. The Senior Delivery Director partners with executive leadership todefine organizational delivery strategy, optimize resource utilization, and ensure financial performance, while fostering innovation and scalability across a diverse portfolio of IT transformation initiatives.
Key Responsibilities
PMO Strategy & Enterprise Leadership
- Define and execute along-term PMO vision and roadmap aligned with corporate growth objectives and client success metrics.
- Serve as astrategic advisor to executive leadership, influencing decisions on delivery models, operational investments, and risk mitigation strategies.
- Establish and enforceenterprise-wide governance frameworks, delivery standards, and scalable methodologies (Agile, Waterfall, Hybrid) to ensure consistency and predictability.
- Driveorganizational change management initiatives to embed PMO best practices across all delivery teams.
Portfolio & Program Oversight
- Ownend-to-end accountability for a multi-million-dollar portfolio of complex, multi-phase IT consulting programs across industries (healthcare, finance, manufacturing, government).
- Overseefinancial performance of the portfolio, including revenue forecasting, margin optimization, and proactive management of P&L impacts.
- Implementadvanced analytics and executive dashboards to provide real-time visibility into delivery health, strategic risks, and client satisfaction.
- Ensure compliance withcontractual obligations, SLAs, and regulatory requirements while maintaining operational excellence.
Operational & Financial Governance
- Leadfinancial stewardship of the PMO, including revenue forecasting, billing accuracy, backlog management, and profitability targets.
- Drivecontinuous improvement initiatives to reduce delivery cycle times, improve resource utilization, and enhance gross margin.
- Partner with Finance and Operations toalign delivery performance with corporate financial goals.
Stakeholder & Client Engagement
- Act as theprimary executive escalation point for delivery issues, ensuring rapid resolution and client confidence.
- Build and maintaintrusted relationships with C-level client executives, positioning the PMO as a strategic partner in their transformation journey.
- Collaborate with Sales, Solution Architects, and Delivery leaders toshape proposals, influence deal structures, and ensure successful project initiation.
Talent Development & Organizational Leadership
- Recruit, develop, and retain ahigh-performing PMO leadership team, fostering a culture of accountability, innovation, and client-centricity.
- Implementsuccession planning and leadership development programs to scale PMO capabilities for future growth.
- Championknowledge management and best practice sharing across the organization.
Qualifications
- Bachelor’s degree in Information Technology, Business, or related field; Master’s degree or MBA strongly preferred.
- 15+ years of experience in IT program management, with10+ years in PMO leadership roles within consulting or professional services.
- Demonstrated success inbuilding and scaling PMO organizations, driving operational excellence, and delivering enterprise IT transformation programs.
- Strong financial acumen with proven ability tomanage P&L, optimize margins, and align delivery with business objectives.
- PMP, SAFe, or Agile certifications strongly preferred.
- Exceptional leadership, communication, and executive stakeholder management skills.
Key Competencies
- Strategic Vision & Execution
- Enterprise Delivery Leadership
- Financial & Operational Governance
- Client Relationship Management
- Risk Management & Compliance
- Change Leadership
- Talent Development & Coaching
Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.
