Client Service Manager, Enterprise Accounts

Be essential at Cars Commerce

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace,Cars.com, our industry-leading digital experience,Dealer Inspire, our trade and appraisal technology,AccuTrade,our reputation-based digital wholesale auction marketplace, Dealerclub,or our newCars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say weRise Together– putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to beOpen to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success isCaring to ChallengeandTaking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity,Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don’t take our word for it. As a U.S. News & World ReportBest Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

About the Job:
We’re looking for a dynamic, driven Client Service Manager, Enterprise Accounts to join our growing Major Accounts team and support client success and strategic account development. In this role, you’ll partner closely with an Enterprise Account Executive and collaborate cross-functionally to deliver meaningful outcomes for our clients. You’ll manage day-to-day activities, identify upsell opportunities, all while helping customers reach their goals.

What You’ll Do:

• Partner with Executive Account Executives and internal teams to support strategic client success and retention.

• Analyze performance data and processes to identify areas for optimization and efficiency.

• Manage dealer relationships with a portfolio of existing store level customers, acting as their primary point of contact.

• Identify and refer upsell opportunities to expand account value and deepen partnerships.

• Dealership support and occasionally lead daily dealership account operations, coordinating both internally and externally.

• Respond to client inquiries and provide tailored product/service recommendations.

• Collaborate with cross-functional teams including research, strategy, and customer success to align on goals and deliver results.

• Minimal travel (as needed) to meet with clients and support in-field engagements.

What You’ll Bring:

• Bachelor’s degree or equivalent experience.

• 2+ years of experience in a sales, client services, or business development role.

• Strong communication and relationship-building skills with a passion for customer success.

• Excellent organizational, analytical, and problem-solving abilities.

• Ability to thrive in a fast-paced, cross-functional team environment.

• Familiarity with CRM systems, Google Analytics, and digital advertising is a plus.

Our Comprehensive Benefits Package includes:

• Medical, Dental & Vision Healthcare Plans

• New Hire Stipend for Home Office Set-Up

• Generous PTO

• Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day

Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages!

For US-based Positions: Applicants must be authorized to work in the United States. Please note that we are unable to sponsor employment visas at this time.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Applicants: Click here to review our Privacy Policy for Applicants. For current employees, please click here to review our California Privacy Policy for Employees.