United States onlyAbout Care Access
Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.
With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.
To learn more about Care Access, visit www.CareAccess.com.
How This Role Makes a Difference
The Director, Clinical Delivery Strategy is a senior strategic and operational leader embedded within the Clinical Delivery organization. This role is responsible for driving scalable, durable improvements across Clinical Delivery teams.
This role sits at the intersection of strategy, operations, and execution, translating enterprise priorities into practical improvements in how Clinical Delivery teams operate, scale, and deliver for patients and studies.
The Director is responsible for identifying high‑impact opportunities, designing improved operating models and workflows, and leading complex change initiatives that enhance efficiency, quality, speed, and team experience across Clinical Delivery. Success in this role requires deep partnership within Clinical Delivery leaders, frontline teams, Data & Analytics, Product/Technology, and senior leadership.
How You'll Make An Impact
- Strategic Performance and Referral Optimization
- Lead the Clinical Delivery strategy agenda for referral and funnel performance improvement.
- Assess the end-to-end study funnel, including referral intake, outreach, scheduling, conversion, handoffs, and downstream operational performance.
- Identify points of leakage, delay, variation, or friction and prioritize opportunities to improve referral conversion, patient progression, speed to contact, and overall throughput.
- Partner with Data and Analytics to define the right KPIs, reporting, and performance review cadence needed to monitor operational health and measure initiative impact.
- Translate insights into clear business cases, action plans, and measurable improvement initiatives.
- Staffing Support Optimization
- Partner closely with leadership to assess current‑state operating models, identifying opportunities to improve scale, consistency, throughput, and quality.
- Support the evolution of staffing solutions as an enterprise backbone by strengthening referral management, centralized clinical workflows, cross‑study coordination, and operational governance.
- Help define and refine how work flows between decentralized teams, sites, and sponsors to clarify ownership, handoffs, escalation paths, and service expectations.
- Translate Clinical Delivery strategy into clear, sequenced initiatives that improve execution across teams rather than treating strategy as detached analysis.
- End-to-End Process Assessment and Redesign
- Lead structured process reviews to identify inefficiencies, bottlenecks, handoff failures, duplication of effort, and inconsistent execution.
- Design future-state workflows that improve efficiency, scalability, quality, and team experience while maintaining alignment with patient and study needs.
- Challenge conventional ways of working and bring a continuous-improvement mindset to operational design.
- Program and Project Leadership
- Own a portfolio of strategic and operational initiatives from discovery through launch and stabilization.
- Define scope, milestones, owners, dependencies, success metrics, risks, and governance for key Clinical Delivery initiatives.
- Drive cross-functional execution and maintain accountability across stakeholders, ensuring work progresses on time and in line with business objectives.
- Prepare materials and recommendations for senior leaders to support decision-making, prioritization, and resource alignment.
- Monitor initiative performance against hypotheses, adjusting approach as needed based on data and frontline feedback.
- Training and Team Capability Building
- Help upskill the Member Services team and other Clinical Delivery stakeholders by identifying capability gaps and operational development needs.
- Partner with frontline leaders to ensure training translates into durable behavior change and measurable operational improvement.
The Expertise Required
- Strong strategic thinking with the ability to connect business priorities to operational execution.
- Demonstrated ability to lead complex, cross-functional initiatives from problem definition through implementation.
- Deep program and project management capability, including planning, risk management, stakeholder alignment, and execution tracking.
- Strong analytical and critical thinking skills, including the ability to identify root causes, synthesize findings, and translate analysis into actionable recommendations.
- Experience assessing workflows and designing scalable operational processes in dynamic environments.
- Excellent communication and influencing skills, with the ability to work effectively across leadership levels and frontline teams.
- High level of business acumen and judgment, including the ability to balance competing priorities and focus effort on highest-value opportunities.
- Strong facilitation skills and comfort leading process reviews, working sessions, and cross-functional decision forums.
- Experience creating executive-ready presentations, project materials, and operating updates.
- High level of proficiency in tools used for planning, reporting, and workflow design, including Excel, PowerPoint, Visio or other process-mapping tools, and project management platforms.
- Preferred Domain Experience:
- Experience in strategy and operations, business operations, operational excellence, consulting, program management, or a related function.
- Experience working in clinical trials, life sciences, healthcare operations, patient recruitment, or related service-based operating models.
- PLUS: Strong understanding of call center, member services, patient access, referral management, patient recruitment, and/or clinical research operations
- PLUS: Experience with technology-enabled operational change, including workflow tools, automation, or AI-supported solutions, is strongly preferred.
Certifications/Licenses, Education, and Experience
- Bachelor’s degree required.
- 8+ years of relevant experience in strategy, operations, consulting, program management, clinical operations, patient recruitment, or related functions.
- 3+ years of experience leading large-scale, cross-functional initiatives and influencing senior stakeholders.
- Equivalent combinations of education and experience may be considered.
How We Work Together
- Location: Remote within the United States. This role requires 100% of work to be performed in a remote office environment.
- Travel: This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.
- Physical demands associated with this position Include: The ability to use keyboards and other computer equipment.
The expected salary range for this role is $180,000 - $220,000 USD per year for full time team members.
Benefits & Perks (US Full Time Employees)
- Paid Time Off (PTO) and Company Paid Holidays
- 100% Employer paid medical, dental, and vision insurance plan options
- Health Savings Account and Flexible Spending Accounts
- Bi-weekly HSA employer contribution
- Company paid Short-Term Disability and Long-Term Disability
- 401(k) Retirement Plan, with Company Match
Diversity & Inclusion
We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Care Access is unable to sponsor work visas at this time.
If you need an accommodation to apply for a role with Care Access, please reach out to: TalentAcquisition@careaccess.com
Mandatory Employer Disclosures:
Notice to Illinois applicants: Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction.
Notice to Connecticut applicants: Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment.
Notice to Arizona, Georgia, Indiana, and North Dakota applicants: Care Access complies with applicable laws prohibiting smoking in and around places of employment.
Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Rhode Island applicants: Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 29–38 of Title 28 of the Rhode Island General Laws.
Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
