Continuous Improvement Lead (AI)

We are seeking a Continuous Improvement Lead to support the implementation and delivery of high-quality provision using AI. The role involves building and implementing Copilot agents to streamline processes and improve efficiency, working with SMEs and expert roles to optimise workflows, and championing the development of Copilot skills across the service.

Requirements

• Agent design & build: Use Copilot Studio (and approved tools) to design intents, actions, data connections; configure roles/permissions and test systematically
• Pilot, iterate, scale: Lead pilots, capture outcomes, remediate issues; plan staged rollouts, training, and hyper care; hand over to service owners with support models
• Security & compliance by design: Run pre deployment checks (data access, retention, content filters); document DPIA/controls; align with Microsoft 365 Copilot security & compliance preparation
• Governance: Maintain knowledge artefacts and work instructions; adhere to audit requirements and re certification schedules
• Change & training: Upskill managers/SMEs and embed AI literacy across teams (including Pathfinders participation where applicable).
• Opportunity identification: Support service lines to identify and explore opportunities to utilise technology for the streamlining and/or improve processes

Benefits

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform