Senior Business Analyst

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Job Description:

This role is working fully remote. You must be eligible to gain Security Clearance.

What you’ll be doing

• leading requirements gathering activities and translating business needs into clear technical specifications aligned to project objectives
• mapping processes, reviewing controls and identifying opportunities for improvement or change
• collaborating with operational, project and IT teams to analyse problems, design fit‑for‑purpose solutions and guide documentation development
• facilitating workshops, working groups and stakeholder sessions to align requirements, validate approaches and support decision‑making
• managing stakeholder relationships across departments, suppliers and clients to ensure clarity, progress and high‑quality deliverables
• contributing to project artefacts, resource plans and supporting or coaching Business Analysts and Junior BAs where required

What we’re looking for

Essential

• strong experience as a Business Analyst within public services, including direct involvement in government contracts or government‑funded programmes
• proven ability to deliver successful projects, with a track record in requirements gathering, analysis and process improvement
• excellent communication and interpersonal skills, with the confidence to work with senior stakeholders and cross‑functional teams
• solid understanding of business process modelling, including experience with techniques such as BPMN
• the ability to manage multiple projects independently, with strong organisational and time‑management skills
• proficiency in tools such as Process Modelling software, Visio, Microsoft Excel, PowerPoint and Word

Desirable

• Current Security Clearance

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences

What’s in it for you?

• A competitive basic salary up to £55,000 depending on experience
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• The chance to shape meaningful work across public services, contributing to improvements that directly impact communities
• Collaboration with experienced colleagues across BA, PMO, Operations, Technology and wider CPS teams
• A role where your expertise is recognised, with the autonomy to influence decisions and recommend the right solutions

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

🤝 Customer first, always​🧑‍💻 Fearless innovation​✅ Achieve together​💙 Everyone is valued

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com

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