Senior Client Success Manager

About bunny.net

Some people accept the internet as it is. We see what it could be.

At bunny.net, we don’t wait for change. We make it happen. You won’t find layers of red tape or play-it-safe thinking here. You’ll find people who move quickly, take ownership, and push ideas all the way to the edge. Literally.

You’ll build things that solve actual problems, not add to them.

We’re not perfect, and we don’t pretend to be. But we’re always improving. We’re looking for people who want to do the same, who take pride in their work, and aren’t afraid to challenge what’s possible.

Because everyone deserves a better internet. And we’re here to help it hop faster.

Senior Client Success Manager

This isn’t an average customer success role. It’s a chance to own the heartbeat of our growth strategy, turning curiosity into commitment, usage into expansion, and trusted relationships into long-term wins.

You’ll lead the post-sale journey and build meaningful connections with a builder’s mindset and a customer-first heart, always thinking ahead and making things better.

You’ll work daily with our Sales, Product, and Marketing teams to scale meaningful outcomes, not just revenue, all while raising the bar for what great customer partnerships look like.

Think: fewer meetings, more momentum. Smart people building smart things. Ownership, creativity, and a shared mission to make every customer feel like part of something big.

Because we believe success is fastest when it’s shared, and helping customers grow is how we make the internet hop faster.

What will you do?

• Manage a portfolio of high-value accounts, ensuring they feel supported, seen, and celebrated
• Be the bridge between customer goals and bunny.net’s tech and guide them how to get the most from it
• Proactively uncover and act on expansion (upsell and cross-sell) opportunities based on customer usage, needs, and growth
• Build and refine scalable customer success playbooks and lifecycle programs
• Collaborate cross-functionally to turn feedback into features, ideas into impact
• Shape how we show up for strategic customers by designing and leading impactful QBRs, and be excited to make it yours
• Track customer health, forecast renewals through meaningful, insight-driven conversations
• Be the voice of the customer across the company, proactively influencing roadmaps and go-to-market initiatives

What will you bring?

• Experience working as a CSM, Account Manager or a similar role, for a highly technical product company, ideally in infrastructure, CDN, or edge computing
• A proven track record of driving customer growth, including leading QBRs and expansion conversations that matter
• A builder mindset: you love designing repeatable processes, playbooks, and scalable systems from scratch
• Ability to design and execute customer lifecycle strategies from scratch
• Curiosity and a drive to improve: you ask why things work, and how they could work better
• A customer-first instinct: you think in outcomes, not just metrics
• Confidence managing strategic accounts and leading commercial conversations
• Solid knowledge of CRMs (Salesforce or Pipedrive) and a love for data-backed decisions
• Strong communication skills (written, verbal, and interpersonal) with a knack for working cross-functionally
• Comfort navigating technical conversations with customers especially around infrastructure, edge, CDN, and similar topics

What will make us extra happy?

• You think beyond tickets and touchpoints, and know how to turn customers into a close-knit community
• You’ve thrived in product-led growth environments, and know how to turn usage into loyalty
• You speak tech fluently: think networking, integrations, APIs

Where should you be located?

This job is fully remote from Europe (ideally CET or close time zone) with a flexible schedule, to make our collaboration easier. You’re still free to hop around the world and switch up your scenery whenever you want.

What's in it for you?

Life at bunny.net comes with benefits that make work (and life) better.

• 100% flexible hours - Your work, your rhythm. Whether you thrive at 3 am or on a beach at noon, we've got you.
• Remote-first by design - No offices, no commute, just the freedom to work anywhere. Miss the office? We’ll give you a 3-night voucher for visiting our headquarters.
• Performance-based bonuses - Great work pays off, and we reward impact annually.
• Medical, dental, and vision insurance - Coverage worldwide.
• Paid time off - Love the slopes or the sea? Enjoy them with 25 vacation days, plus an extra loyalty day each year, capped at 5 years (30 days total), on top of your local public holidays.
• Meeting-free Thursdays - We keep Thursdays meeting free internally so you can focus on deep work without interruptions.
• Home office budget - We believe everyone is more efficient working in a comfortable office, and we're happy to help you set it up with an annual budget of €500.
• Paid sick leave - Feeling ill? Take time off to fully recover without having to worry about your finances.
• Parental leave - Paid 16 weeks for birthing parents, 8 weeks for non-birthing parents. If your country gives more, that’s your baseline. If it gives less, we top it up. Take your leave all at once or split it across the first year for maximum flexibility. After paid leave, your local statutory rules apply.
• Annual fluffle building - We're remote, but not distant! Once a year, we meet in a sunny location where virtual high-fives turn into real ones.
• Employee Stock Option Plan (ESOP) - Everyone at bunny.net gets a piece of the pie, starting with 0.01% equity.
• Mental health support - Feeling down? We've got your back. bunny.net provides mental health resources and help via BetterHelp.com.
• Wellness budget - An annual well-being budget of €480 is here to help you stay fresh and focused.
• Educational budget - €500 yearly for books, seminars, or online courses to keep your learning on track, work-related or not.
• Music on us: Work is better with music. Enjoy a yearly Apple, Spotify, or YouTube Premium subscription on us.