United States onlyThis is a remote position.
Schedule:- Mondays to Fridays, 9:00 am to 6:00 pm, Eastern Time (with 1 hour unpaid break)
Role Overview:
We’re seeking a versatileUX/UI Designerto join our team. This is a pivotal role that blends user-centered design thinking with hands-on product development. You’ll take ownership of the end-to-end design experience across both our hardware-integrated software interfaces and customer-facing knowledge resources.
This is not a siloed design job. You’ll collaborate directly with engineers, support specialists, product managers, and customers to understand pain points and craft elegant, intuitive solutions.
Key Responsibilities:
Software Product Design (Core Focus)
- Lead the redesign of user interfaces across our core product lines, including embedded machine software and cloud-based admin portals.
- Conduct user research and usability testing to inform design decisions.
- Develop wireframes, mockups, and prototypes to communicate design concepts.
- Work closely with engineering to ensure design implementation meets spec and intent.
- Advocate for consistent UI/UX patterns and modern design systems across all products.
Knowledge Base and Support UX
- Design and build a user-friendly, searchable knowledge base that empowers customers to troubleshoot and learn independently.
- Create layouts, visuals, and interaction flows for articles, walkthroughs, and interactive help content.
- Collaborate with the Support and Marketing teams to ensure content is accurate, accessible, and visually polished.
Strategic & Cross-Functional Contributions
- Participate in product planning and roadmap discussions, representing the voice of the user.
- Analyze support ticket trends and feedback to identify UX opportunities.
- Evolve and maintain design standards and style guides for all Vape-Jet digital properties.
Requirements
Must-Haves:- 3+ years of experience in UX/UI design, ideally in a SaaS, industrial, or product-focused environment.
- Portfolio demonstrating strong interaction design and visual design skills.
- Experience designing for complex user flows, software tools, or technical interfaces.
- Fluency with Figma, Adobe Creative Suite, or similar tools.
- Basic familiarity with HTML/CSS and front-end constraints (you don’t need to code, but should speak the language).
Bonus Points For:
- Experience designing interfaces for embedded systems, industrial machines, or hardware-integrated products.
- Background in technical writing or information architecture.
- Interest in cannabis industry tech, automation, or regulated markets.
What You’ll Get:
- A chance to define the design function at a rapidly growing company.
- Close collaboration with a passionate, cross-disciplinary team.
- Competitive salary, benefits, and flexible work arrangements.
- The opportunity to shape products that customersactuallyuse…and love!
Benefits
Independent Contractor Perks:- HMO coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.
ZR_23940_JOB
Australia
United Kingdom only
Canada only
IT and GB only
MX and ES only
