Australia onlyThis is a remote position.
Job Highlights:- Contract type: Independent Contractor
- Schedule: 24 hours per week, with potential to expand to full-time (35-40 hours per week)
- 4 hours a day Monday, Tuesday, Thursday, Friday, Saturday, Sunday
Client Overview
Join a thriving short-term rental business that’s revolutionizing the hospitality industry in Melbourne, Australia. Our client manages multiple high-end properties, offering unforgettable experiences to guests from worldwide. With a focus on exceptional service and attention to detail, this company is rapidly expanding its portfolio and seeking talented individuals to support its growth.
Job Description
As a Short-Term Rental Property Management Assistant, you’ll be at the heart of our client’s operations, ensuring guest satisfaction and smooth property management. This role offers a unique opportunity to dive into the exciting world of short-term rentals, working with popular platforms like Airbnb and Booking.com. You’ll be the primary point of contact for guests, handling inquiries, coordinating services, and maintaining the high standards that set our clients apart in the competitive Melbourne market. This remote position allows you to leverage your excellent communication skills and attention to detail while gaining valuable experience in the booming hospitality industry. If you’re looking for a dynamic role where your contributions directly impact business success and guest experiences, this is the perfect opportunity for you.
Responsibilities
- Promptly respond to guest inquiries across multiple platforms, including Guesty, Airbnb, Booking.com, and email, ensuring clear and friendly communication
- Provide comprehensive information to guests about property details, local attractions, and booking procedures
- Efficiently manage and coordinate cleaning and maintenance services between guest stays, ensuring properties are always in pristine condition
- Handle administrative tasks related to property management, including updating calendars and managing reservations
- Address and resolve any issues or concerns raised by guests during their stay, ensuring their experience exceeds expectations
- Maintain accurate and up-to-date records of all guest communications and property-related activities
- Collaborate with the property owner to improve guest experiences continuously and streamline operations
- Stay informed about local events and attractions to provide personalized recommendations to guests
Requirements
- Excellent written and verbal communication skills in English, with a friendly and professional demeanor
- Previous experience in customer service, hospitality, or property management is highly desirable
- Proficiency in using various online platforms, property management software, and general computer applications
- Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment
- Exceptional attention to detail and a proactive approach to problem-solving
- Ability to work independently and manage time effectively in a remote setting
- Flexibility to adapt to changing workloads and priorities, especially during peak seasons
- Availability to work 6 days per week, with consistent daily hours to ensure comprehensive coverage
- Comfort with occasional video calls for team meetings and task discussions
- Passion for hospitality and delivering outstanding guest experiences
- Knowledge of the Melbourne area and its attractions is a plus
Benefits
Independent Contractor Perks:- Permanent Work from Home
- Immediate Hiring
- Steady Freelance Job
Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.
ZR_21802_JOB
United States only
