BruntWorkBR

Operations & Client Success Coordinator (TLGC)

BruntWork is a leading remote outsourcing company that specializes in connecting companies with top-tier talent from around the world.

BruntWork
Australia only

This is a remote position.

Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.

Job Type: Full-time


Responsibilities:
  • Manage all client communications across multiple channels (email, phone, SMS) with strict response time standards
  • Coordinate and optimize scheduling across Brisbane and Sydney locations, balancing immediate needs with long-term planning
  • Handle operational scheduling including travel time optimization and conflict prevention
  • Create and maintain documentation for all processes and systems
  • Manage social media presence across Facebook and Instagram platforms
  • Implement and oversee automated review generation system
  • Track and report on lead sources and conversion rates
  • Ensure completion of technician job cards and required documentation
  • Conduct weekly quality control audits for both locations
  • Maintain content calendar and ensure consistent brand messaging
  • Support the transition to and optimization of new CRM system (Lana)

Scopes:

  • Manage response times under 1 hour during business hours
  • Oversee scheduling for 250-300 jobs per location
  • Handle all client communications from initial inquiry through to ongoing relationship management
  • Maintain documentation and processes across entire customer journey
  • Manage social media presence across multiple platforms
  • Track and optimize lead generation and conversion metrics
  • Support operations across both Brisbane and Sydney locations
  • Coordinate seasonal workflow variations efficiently


Requirements

  • Exceptional communication skills with strong attention to detail
  • Experience in scheduling and operational coordination
  • Proficiency with CRM systems and ability to learn new software quickly
  • Strong organizational skills and ability to manage multiple priorities
  • Experience with social media management and content creation
  • Demonstrated ability to create and document processes
  • Strong problem-solving skills and proactive mindset
  • Experience with reporting and data analysis
  • Ability to work independently and take initiative


Benefits

Independent Contractor Perks

  • Permanent work from home

  • Immediate hiring

  • Steady freelance job



About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

Australia +/- 0 hours

About BruntWork

Learn more about BruntWork and their company culture.

View company profile

BruntWork is a leading remote outsourcing company that specializes in connecting companies with top-tier talent from around the world. With clients spanning across Australia, the United States, Canada, New Zealand, Singapore, and Europe, BruntWork is committed to offering flexible work opportunities that cater to both organization needs and employee aspirations. Founded in 2020, the company strives to revolutionize the hiring landscape by pairing ambitious startups with skilled professionals.

The team's mission is clear: to enable businesses to thrive by providing access to a distributed workforce that can perform essential tasks remotely. Whether you are a skilled customer service representative, marketer, or IT expert, there’s a place for you at BruntWork. The company values innovation, inclusivity, and integrity, ensuring a rich culture where employees can succeed and grow professionally, without the confines of traditional office settings. This commitment to creating an enriching remote work environment is what sets BruntWork apart in the staffing and recruiting industry.

Claim this profileBruntWork logoBR

BruntWork

Founded in

2020

Chief executive officer

Winston Ong

Employees live in

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

Remote companies like BruntWork

Find your next opportunity by exploring profiles of companies that are similar to BruntWork. Compare culture, benefits, and job openings on Himalayas.

View all companies

Obran is a pioneering worker-owned cooperative that aims to address economic and social inequities by empowering workers through ownership.

Token.com is a mobile-first social investing platform that simplifies discovering, buying, and selling tokens through an engaging, video-first experience.

AgFlow’s vision is to digitalize the agricultural commodities industry, with the goal of enabling effortless, informed and timely decisions, and become the Bloomberg of Agriculture.

T-shirt Ventures is a health tech company that helps people living with disability and long-term health needs overcome their challenges, achieve their goals, and improve the quality of their everyday lives. Our vision is a world where everyone has the opportunity to create and live a life of dignity, independence, love and happiness.

Spin Master Ltd. is a Canadian toy and entertainment company known for its innovative brands and commitment to creativity.

Dendra Systems is a leader in ecosystem restoration, utilizing technology and AI to enhance biodiversity and environmental sustainability.

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
BruntWork hiring Operations & Client Success Coordinator (TLGC) • Remote (Work from Home) | Himalayas