This is a remote position.
Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.
Job Type: Full-time
Responsibilities:
- Manage all client communications across multiple channels (email, phone, SMS) with strict response time standards
- Coordinate and optimize scheduling across Brisbane and Sydney locations, balancing immediate needs with long-term planning
- Handle operational scheduling including travel time optimization and conflict prevention
- Create and maintain documentation for all processes and systems
- Manage social media presence across Facebook and Instagram platforms
- Implement and oversee automated review generation system
- Track and report on lead sources and conversion rates
- Ensure completion of technician job cards and required documentation
- Conduct weekly quality control audits for both locations
- Maintain content calendar and ensure consistent brand messaging
- Support the transition to and optimization of new CRM system (Lana)
Scopes:
- Manage response times under 1 hour during business hours
- Oversee scheduling for 250-300 jobs per location
- Handle all client communications from initial inquiry through to ongoing relationship management
- Maintain documentation and processes across entire customer journey
- Manage social media presence across multiple platforms
- Track and optimize lead generation and conversion metrics
- Support operations across both Brisbane and Sydney locations
- Coordinate seasonal workflow variations efficiently
Requirements
- Exceptional communication skills with strong attention to detail
- Experience in scheduling and operational coordination
- Proficiency with CRM systems and ability to learn new software quickly
- Strong organizational skills and ability to manage multiple priorities
- Experience with social media management and content creation
- Demonstrated ability to create and document processes
- Strong problem-solving skills and proactive mindset
- Experience with reporting and data analysis
- Ability to work independently and take initiative
Benefits
Independent Contractor Perks
Permanent work from home
Immediate hiring
Steady freelance job