Operations & Client Success Coordinator (TLGC)

This is a remote position.

Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.

Job Type: Full-time

• Manage all client communications across multiple channels (email, phone, SMS) with strict response time standards
  
• Coordinate and optimize scheduling across Brisbane and Sydney locations, balancing immediate needs with long-term planning
  
• Handle operational scheduling including travel time optimization and conflict prevention
  
• Create and maintain documentation for all processes and systems
  
• Manage social media presence across Facebook and Instagram platforms
  
• Implement and oversee automated review generation system
  
• Track and report on lead sources and conversion rates
  
• Ensure completion of technician job cards and required documentation
  
• Conduct weekly quality control audits for both locations
  
• Maintain content calendar and ensure consistent brand messaging
  
• Support the transition to and optimization of new CRM system (Lana)
  

Scopes:

• Manage response times under 1 hour during business hours
  
• Oversee scheduling for 250-300 jobs per location
  
• Handle all client communications from initial inquiry through to ongoing relationship management
  
• Maintain documentation and processes across entire customer journey
  
• Manage social media presence across multiple platforms
  
• Track and optimize lead generation and conversion metrics
  
• Support operations across both Brisbane and Sydney locations
  
• Coordinate seasonal workflow variations efficiently
  

Requirements

• Exceptional communication skills with strong attention to detail
  
• Experience in scheduling and operational coordination
  
• Proficiency with CRM systems and ability to learn new software quickly
  
• Strong organizational skills and ability to manage multiple priorities
  
• Experience with social media management and content creation
  
• Demonstrated ability to create and document processes
  
• Strong problem-solving skills and proactive mindset
  
• Experience with reporting and data analysis
  
• Ability to work independently and take initiative
  

Benefits

Independent Contractor Perks

• Permanent work from home

• Immediate hiring

• Steady freelance job