Customer Support Representative - ZR_24526_JOB

This is a remote position.

• Handle inbound customer support calls with professionalism and empathy
  
• Respond to customer emails promptly and accurately, addressing inquiries and concerns effectively
  
• Troubleshoot and resolve a wide range of customer issues, including billing inquiries, reservation adjustments, vehicle-related problems during rental trips, and more
  
• Process payments and refunds accurately, maintaining financial records with precision
  
• Log comprehensive details of customer issues and the corresponding resolutions in our CRM system, ensuring accurate documentation for future reference
  
• Identify and seize opportunities to enhance the overall customer experience, providing feedback and insights to the management team
  
• Collaborate with other team members to share best practices, resolve complex issues, and contribute to a positive team environment
  

• Proven track record in delivering exceptional customer support, resolving issues, and maintaining customer satisfaction
  
• Ability to work weekends and accommodate flexible work schedules to meet customer needs and support our 24/7 operation
  
• Strong verbal and written communication abilities, with a keen focus on providing clear and concise information to customers and team members
  
• Adept at analyzing complex situations, identifying root causes, and offering effective solutions to ensure customer concerns are resolved
  
• Meticulous approach to recording information accurately and ensuring all tasks are completed with precision
  
• Familiarity with customer relationship management tools to effectively document interactions and track customer inquiries
  

• HMO Coverage in eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job