Customer Service Representative (ZR_22058_JOB)

This is a remote position.

Schedule:

• Part-time (20-25 hours/week): Monday-Friday 4PM-7PM, Saturday 9AM-2PM
  

• Initial training period requires flexibility for overlap with existing team
  

Client Timezone: Eastern Time (Charlotte, NC)

Client Overview

Join a forward-thinking virtual insurance agency that’s revolutionizing the traditional insurance experience through digital innovation. This established company has been operating virtually since before remote work became mainstream, demonstrating their commitment to modern business practices. With a sophisticated tech stack and automated systems, they’re expanding across multiple states and seeking talented individuals to support their growth.

Job Description

This is an exciting opportunity to blend customer service excellence with digital marketing expertise in a modern, virtual environment. You’ll be part of a tech-savvy team that leverages automation and digital tools to deliver exceptional customer experiences. The role offers a perfect balance of direct customer interaction and creative digital engagement, with the potential to transition from part-time to full-time as the company continues its multi-state expansion. You’ll work with state-of-the-art CRM systems, manage various communication channels, and contribute to the company’s digital presence while supporting a growing customer base.

Responsibilities

• Provide exceptional customer service through multiple channels (phone, text, and chat)
  
• Process incoming customer inquiries and manage automated welcome sequences
  
• Create and send insurance quotes using modern CRM systems
  
• Schedule and coordinate client appointments efficiently
  
• Manage and create engaging content for social media platforms
  
• Design and implement social media marketing campaigns using tools like Canva
  
• Support Facebook advertising initiatives and content strategy
  
• Monitor and engage with Instagram audience
  
• Maintain detailed customer records and follow-up communications
  
• Collaborate with team members to ensure seamless customer experience
  

Requirements

• Excellent English communication skills with a neutral accent
  
• Previous customer service experience in financial services, insurance, or banking preferred
  
• Demonstrated proficiency in social media management and content creation
  
• Experience with CRM systems and digital workflow tools
  
• Strong understanding of professional communication etiquette
  
• Proven ability to work independently in a virtual environment
  
• Reliable high-speed internet connection and quiet home office setup
  
• Proficiency with digital design tools (e.g., Canva)
  
• Detail-oriented with strong organizational skills
  
• Ability to maintain confidentiality and handle sensitive information
  
• Flexibility to adjust schedule during initial training period
  
• Comfortable with technology and quick to learn new systems
  

Independent Contractor Perks

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job