Customer Communications Coordinator (ZR_23433_JOB)

This is a remote position.

A digital transformation company focused on smart sensor and video systems. The client is looking for a Customer Communications Coordinator to handle customer support updates and social media communication. You’ll be the first point of contact for support tickets and also help maintain the company’s brand voice online.

Customer Support & Communication:

• Respond to new support tickets and keep customers updated.

• Prepare and send weekly support and project status reports.

• Flag delays or issues to the internal team.

Social Media Management:

• Post content at least twice a week on LinkedIn, X (Twitter), etc.

• Engage with comments and messages promptly.

• Make sure all posts reflect the company’s tone and style.

• Coordinate content with product updates and campaigns.

• 2+ years in customer communications, account coordination, or social media.

• Tech or service-based company experience preferred.

• Good understanding of support metrics and project workflows.

• Excellent written communication and attention to detail.

• Familiarity with helpdesk tools like Zendesk, Freshdesk, or HubSpot.

• Social media scheduling and analytics tool experience.

• Strong organizational and multitasking skills.

• Empathy and a customer-first approach.

• Bonus: Canva or basic graphic design skills.

Independent Contractor Perks

• HMO coverage for eligible locations

• Permanent work-from-home opportunity

• Immediate hiring

• Steady freelance position