This is a remote position.
Admin Support/Customer Support Job DescriptionSchedule: Mon to Fri - 8AM - 5PM ET
As the Administrative Support, you will play a crucial role in supporting our administrative team and our clients, ensuring smooth day-to-day operations behind the scenes of the company. Your attention to detail, strong organizational skills, and ability to handle multiple tasks will be essential in helping us deliver exceptional services to our clients and maintain our competitive edge in the industry.
Key Responsibilities:
Client-Facing:
● Customer Support - receiving and responding to incoming calls and taking notes of relevant information.
● Client Communication - compose emails/reports for smooth communication with the client.
● Assist in the accurate and timely data input, including maintaining and updating client spreadsheets.
● Assist in social media engagement.
● Identify areas for improvement in daily workflows and suggest ways to optimize procedures for efficiency within the client processes.
● Manage and update CRMs (GoHighLevel, HubSpot)
Administrative-Facing:
● Assist in the accurate and timely data input, including maintaining and updating client spreadsheets.
● Manage files within Google Drive, ensuring they are well-organized, correctly named, and easily retrievable for the team.
● Support sales team in terms of scheduling meetings, researching and making sure all files are in one place before the set sales meeting.
● Remain flexible and responsive, ready to take on various ad-hoc tasks as they come up, contributing to the overall efficiency and success of the agency.
Requirements
Qualifications and Skills:● Communication: Excellent verbal and written communication, with attention to detail.
● Tech Savviness: Comfortable using Google Workspace and the ability to learn new platforms quickly.
● Tool Knowledge: Experience with tools like GHL (Go High Level), Trello, and Google Workspace (and potentially others).
● Organizational Skills: Strong at task prioritization, meeting deadlines, and maintaining order.
● Adaptability: Comfortable in fast-paced, constantly evolving environments, like those in digital marketing.
● Positive Attitude: Proactive, solution-oriented, and ready to tackle challenges.
● Experience: Prior customer support and administrative experience is preferred.
● Proactivity: Able to take initiative and foresee needs in the role.
● Multitasking: Comfortable juggling tasks and prioritizing effectively in dynamic settings.
● Attention to Detail: Ensures accuracy in data entry and documentation.
● Team Player: Positive attitude, willing to learn, collaborate, and grow.
● Basic Copywriting Skills: Able to contribute to documentation when
necessary.
Benefits
● HMO coverage after 90 days● Permanent WFH arrangement
● Immediate hiring
Australia
Philippines only
United States only
Singapore only
Canada only
