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BrukerBR

Remote Support Engineer (Global Call Center)

Bruker Corporation is an American manufacturer of scientific instruments for molecular and materials research, as well as for industrial and applied analysis.

Bruker

Employee count: 5000+

India only

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Bruker is seeking an experienced Remote Support Engineer (Analytical Instruments) to work with customers to diagnose and resolve complex issues with BAXS instruments. The successful candidate will have a strong background in electronics and mechanics, with experience in customer-facing roles and technical expertise in analytical instruments.

Requirements

  • Work remotely with customers to diagnose BAXS instruments
  • Diagnose, test, develop, optimize, communicate, and execute the most efficient solution plan for complex electromechanical hardware/software instrument issues
  • Optimize instrument and/or accessory performance to meet specification
  • Create and maintain record of activity in support database
  • Provide a great customer experience through the entire support process
  • Ask customers targeted questions to quickly understand the root cause of their instrument issues
  • Effectively communicate with end-users to understand the technical issues or concerns
  • Leverage internal technical expertise to provide the most effective solutions to customer issues
  • Build knowledge base to reduce reliance on other internal resources
  • Contribute to internal technical knowledge base and publish Frequently Asked Questions
  • Maintain communication with customers on the status of all open tickets
  • Properly escalate unresolved issues to appropriate technical support teams
  • Provide necessary information/observations/logs to next level support or R&D team
  • Ability to describe incident and requests as part of a ticket management
  • Ability to create and update operational procedures and proposal of decision trees

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Visa Sponsorship
  • Four Day Work Week
  • Generous Parental Leave
  • Tuition Reimbursement
  • Relocation Assistance

About the job

Apply before

Posted on

Job type

Contractor

Experience level

Entry-level

Location requirements

Hiring timezones

India +/- 0 hours

About Bruker

Learn more about Bruker and their company culture.

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At Bruker Corporation, innovation is the cornerstone of our identity, driving us to provide the best technological solutions for each analytical task. For over six decades, we have been at the forefront of scientific advancement, developing groundbreaking analytical instruments and high-value solutions that empower scientists and researchers worldwide. Our commitment to pushing the boundaries of what's possible is evident in our extensive portfolio of cutting-edge technologies. Through pioneering developments in areas such as magnetic resonance, mass spectrometry, X-ray diffraction, and microscopy, Bruker is revolutionizing how life and materials are explored at the molecular, cellular, and microscopic levels. We enable our customers to make breakthrough discoveries, develop new applications, and improve the quality of human life. Our instruments are integral to diverse fields, from life science research and pharmaceutical development to materials science, applied markets, and clinical diagnostics.

Bruker's relentless pursuit of innovation is powered by our dedicated global team of over 11,000 employees, including more than 2,000 in research and development, spread across over 90 locations. This global collaboration fosters a rich exchange of ideas and expertise, ensuring our solutions meet the evolving needs of the scientific community. We continuously invest in R&D to develop state-of-the-art technologies and innovative solutions for today’s complex analytical questions. Our innovations, such as Trapped Ion Mobility Spectrometry (TIMS), smartbeam and scanning lasers for MALDI-MS Imaging, and eXtreme Resolution FTMS (XR) technology, are setting new standards in sensitivity, resolution, and analytical power. By consistently delivering high-performance scientific instruments and fostering close cooperation with our customers, Bruker is enabling improved productivity and customer success in life science molecular research, applied and pharma applications, microscopy and nanoanalysis, industrial applications, cell biology, preclinical imaging, clinical phenomics and proteomics research, and clinical microbiology. Our unwavering focus on innovation with integrity ensures that Bruker remains a trusted partner in advancing scientific discovery and technological progress for a better world.

Employee benefits

Learn about the employee benefits and perks provided at Bruker.

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Paid Time Off

Includes vacation, sick time, and holidays.

Long-Term Disability Insurance

Insurance coverage for long-term disabilities.

Short-Term Disability Insurance

Insurance coverage for short-term disabilities.

Vision Plan

Vision insurance plans are available to employees.

View Bruker's employee benefits
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Bruker

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