Sr. Engineer - Customer Engineering

Who are we and what do we do?

BrowserStack is the world's leading software testing platform powering over two million tests every day across 22 global data centers. BrowserStack's products help developers build bug-free software for the 5 billion internet users accessing websites and mobile applications through millions of combinations of digital environments—devices, browsers, operating systems, and versions. We help Tesco, Shell, NVIDIA, Discovery, Wells Fargo, and over 50,000 customers deliver quality software at speed by moving testing to our Cloud. With BrowserStack, Dev and QA teams can move fast while delivering an amazing experience for every customer.

BrowserStack was founded by Ritesh Arora and Nakul Aggarwal in 2011 with the vision of becoming the testing infrastructure for the internet. We recently secured $200 million in Series B funding at a $4 billion valuation in June 2021.

At BrowserStack we solve real problems—each day is a unique challenge and an opportunity to make a difference. We strive to be open, transparent, and collaborative, so no feat is too big to achieve. BrowserStack is an extension of its people and a place where they can grow both professionally and personally. To that effect, we’re humbled to be recognized by leading organizations around the world:

• BrowserStack is Great Place to Work-Certified™ 2020-21

• Named “SaaS Startup of the Year” in 2022 by SaaSBOOMi

• Ranked in Forbes Cloud 100 in 2021 - for the second time

• Featured in LinkedIn Top Startups India 2018

Shape the Future of Software Development as a Customer Engineer at BrowserStack

Are you passionate about solving complex technical puzzles and helping the world's leading companies build amazing software? Come join BrowserStack, the world's leading software testing platform!

Our mission is to become the testing infrastructure for the entire internet. We help developers build bug-free software for the 5 billion internet users who access websites and mobile apps across millions of digital environments. Our cloud platform handles the immense complexity of testing across thousands of devices, browsers, and operating systems, so developers don't have to. We are a "Great Place to Work-Certified™" company that recently secured $200 million in funding at a $4 billion valuation. We power over two million tests every single day for more than 50,000 customers, including major brands like Tesco, Shell, NVIDIA, and Wells Fargo.

Our Culture: Growth, Transparency, and Collaboration

We believe that our company is an extension of our people. We have built a workplace where you can grow both professionally and personally. At BrowserStack, we strive to be open, transparent, and collaborative, fostering an environment where no feat is too big to achieve. This dedication to our people and vision has led to us being named “SaaS Startup of the Year” in 2022 and ranked in the Forbes Cloud 100.

Your Role: The Technical Visionary for Our Customers

As a Customer Engineer, you will be the trusted technical advisor for Fortune 500 companies, guiding them on their journey to build flawless digital experiences. You won't just be responding to requests; you'll be devising smart engineering solutions that empower our customers to achieve their most ambitious goals using BrowserStack.

This role is a unique chance to constantly learn and develop, diving into diverse technologies across programming, security, and networking as needed to solve customer challenges.

A Glimpse of Your Day-to-Day:

• Be the Architect: You will own the customer's technical evaluation from end-to-end, designing and leading engaging technical sessions that map their architecture and goals to our solutions.

• Solve and Demonstrate: You'll create and conduct comprehensive solution demonstrations that showcase the immense value of BrowserStack in their unique development workflow.

• Advise and Guide: Act as the primary technical advisor and architect for our prospects, leading everything from technical discovery and RFP responses to providing ongoing architectural guidance.

• Shape Our Product: You'll be the voice of the customer, capturing crucial feedback and market insights that you'll relay to our product teams to help steer the future of our platform.

Minimum Requirements:

We're seeking a disciplined, self-starting individual with excellent communication skills who thrives in a dynamic team environment.

• Experience: You have some experience in a customer-facing technical role, preferably in the B2B SaaS space, such as a Sales Engineer or Solutions Architect.

• Technical Foundation: You have a solid background in a technical discipline, such as a B.S. in Computer Science or equivalent practical experience, and are deeply familiar with the modern Software Development Life Cycle (SDLC).

• Core Technical Skills: You have hands-on experience with some combination of:

  • At least one modern programming language (like Java, C#, Python, or JavaScript).

  • Modern automation frameworks (such as Selenium, Appium, Cypress, Playwright, or TestNG).

  • Development tools and IDEs (like Git, IntelliJ IDEA, or Visual Studio).

Preferred Skills:

While not required, you'll stand out if you have experience with:

• Hands-on consulting and client interaction with amazing demo skills.

• Continuous Integration (CI) tools like Jenkins, GitHub Actions, TeamCity, or Azure DevOps.

• A deeper understanding of networking and security protocols (e.g., TCP/IP, SSL, VPNs, or firewalls).

• Speaking multiple languages: We are actively looking for German speaking candidates

Work From Anywhere: Our Remote-First Philosophy

BrowserStack is a remote-first company. We believe that extraordinary work knows no boundaries and that talent isn't confined to a single location. This philosophy gives our team the flexibility to work from wherever they feel most productive and inspired - be it a home office, a co-working space, or a beachside café.

Our remote-first culture is built on trust, transparency, and collaboration, empowering you to create your own schedule and deliver impactful work. While we embrace the freedom of remote work, we also value connection. We sponsor planned travel for teams to come together to innovate, collaborate, and build camaraderie in person.

Benefits of Joining BrowserStack

In addition to a competitive salary and the opportunity to make a global impact, we offer a comprehensive benefits package designed to support your well-being and growth:

• Remote-First Work Environment: We offer a remote-first environment that allows our people to work from anywhere in Ireland, supported by benefits for your home office setup, connectivity, and co-working spaces.

• Unlimited Time Off: We trust you to manage your time. Our unlimited time off policy ensures you can rest, rejuvenate, and spend quality time with family and friends.

• Fully Funded Health Plan: Comprehensive health and dental coverage for you and your family.

• Equity Program: Be a true owner in our success through enrollment in the BrowserStack Equity program.