United States onlyDescription
The Customer Service Representative is passionate about building relationships with current and potential customers to help them with custom label needs. As an interface between customers and production, the Customer Service department ensures that expectations and due dates are understood and communicated clearly. If you are a person with a passion to build relationships and help customers then this position is for you!
Primary Duties & Responsibilities
- Support customers through phone, email, and live chat conversations
- Cultivate customer relationships with a focus on retention
- Calculate product pricing and quote customers to their specifications
- Enter orders into multiple systems with accuracy
- Convert lead opportunities into new customers and orders
- Manage customer expectations and understanding
- Act as a product expert and propose solutions to customer problems
- Support customers throughout new product launches
- Work with multiple departments to ensure customer satisfaction
- Liaison between customers and production and graphics as needed
- Any other duties needed by the supervisor
Requirements
- The minimum education required for this position is a High School diploma or equivalent
- One or more years of related experience in customer service or an equivalent combination of education and experience is preferred
- This position requires general computer skills and excellent written and verbal communication skills. Prior customer service experience and technical printing knowledge helpful
- Ability to read and comprehend simple instructions
- Ability to apply common sense understanding to carry out detailed but uninvolved written, or oral instructions
- Ability to deal with problems involving concrete variables in sometimes complex situations
- Computer savvy and comfortable with technology
- A charismatic and dynamic in-person and phone communicator
- Exceptional attention to detail
- Ability to handle conflict and manage customer expectations
- Desire to work in a fast-paced environment
- Skilled at juggling multiple tasks at a time
- Strong proofreading and grammar skills
- Reliable with a strong work ethic
Physical Requirements & Environmental Conditions
- Environment is typically general office, though the incumbent may spend short periods in the manufacturing environments with exposure including but not limited to dust, dirt, high noise levels and variations in temperature. Incumbent constantly required to hear, speak, articulate and use manual dexterity
- Incumbent regularly required to use color vision, grasp, reach and sit for prolonged periods of time
Supervisory Responsibility – None
Work Environment – This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers filing cabinets and fax machines.
Work Hours – 8:00AM – 5:00PM
Physical Demands – This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Individuals may need to sit or stand for extended periods of time.
About Us:
Brook & Whittle Ltd. is one of North America’s leading Sustainable Labeling Solutions providers, producing pressure sensitive labels, shrink sleeves and flexible packaging for many of the nation’s leading brands. The company serves multiple consumer markets, including Personal Care, Beverage, Food, Nutraceuticals, Wine & Spirits, and Household Chemicals. The company’s rapid growth can be attributed to its world-class staff of employees and its commitment to sustainability, print innovation, and the latest technological advancements. Wouldn’t it be cool to go into a store, pick up a product and say “we make that label!”
Our culture is first and foremost one of collaboration and teamwork. We hold ourselves to high professional, ethical, and fairness standards. We have zero tolerance for anything less. We celebrate our diverse workforce and reward good performance through our recognition program, advancement opportunities, and our compensation structure.
We believe people are our greatest asset. Thus, we highly value individuals of strong character with drive, ambition and creativity. Relationships are our cornerstone whether it be clients, vendors or co-workers. We are the best at what we do and are looking for an exceptional individual to join our growing organization.
AAP/EEO Statement
Brook & Whittle LTD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Brook & Whittle complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Brook & Whittle expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Brook & Whittle LTD’s employees to perform their job duties may result in discipline up to and including discharge.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
