United States onlyAbout Us:
Premier Private Jets is a distinguished provider of comprehensive business aviation services, including Charter, Maintenance, Repair, and Overhaul (MRO) [PremierMRO], and Fixed Base Operations (FBO) [PremierFBO]. With a commitment to excellence, we ensure our clients receive unparalleled service across all divisions.
We are currently seeking candidates for the position of: Customer Service Representative – Wholesale & Retail Sales Support, remote or Onsite (Stuart, FL, Dayton, OH location). This position will report to the Sales Manager.
This resource is expected to be detail-oriented, client-focused to support our dispatch team and retail charter sales operations. If you thrive in a fast-paced environment and are passionate about aviation, this is your chance to join a dynamic and growing team.
Duties and Responsibilities
- Serve as the first point of contact for inbound charter inquiries via phone, email, and web.
- Provide prompt, courteous, and professional responses to clients regarding charter options, pricing, and scheduling.
- Assist the retail sales team in managing leads, preparing quotes, and following up with potential customers.
- Assist wholesale team with confirmed trips, flight details, and communication with brokers.
- Maintain accurate records of client communication and booking details in the CRM system.
- Liaise with the dispatch team to relay and confirm flight itineraries, special client requests, and scheduling changes.
- Monitor active flights and assist with real-time coordination between clients, crew, and operations.
- Communicate updates or disruptions to clients and internal teams promptly and clearly.
- Ensure all necessary documentation (passenger manifests, preferences, trip sheets) is accurate and distributed appropriately.
- Support post-trip follow-ups, client satisfaction surveys, and issue resolution.
- Assist with data entry, reporting, and coordination between departments.
- Help maintain internal databases and documentation for flights, vendors, and client preferences.
Benefits:
- Medical, dental, vision, and life insurance
- Supplemental life insurance
- Short-term and long-term disability
- PTO, sick, and company paid holidays
- 401k with company match
Qualifications:
- 2+ years of experience in customer service, sales support, or dispatch—aviation experience strongly preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Proficiency in Microsoft Office Suite; CRM experience is a plus.
- Flexibility to work evenings, weekends, or holidays as flight schedules demand.
- Passion for aviation and a strong commitment to exceptional customer service
