United States onlyBrightspeed is looking for a Technical Support Specialist to join their team. The job involves taking phone calls and chats from technicians and other business partners to assist with resolving issues related to installation/change service orders and system fallout.
Requirements
- Maintaining data integrity of inventory systems
- Partnering with all affiliate business units to maintain necessary network information
- Responding to various Service queues as required to meet objectives and SLA agreements
- Handling customer record assignments for all fiber orders
- Answering phone calls and chats from technicians and other business groups
- Maintaining detailed records of the actions taken on orders including facility changes made, reported issues and completed solutions
- Participating in specialized task or focus groups to efficiently support the direction of our company
- Staying informed, knowledgeable, and flexible with all departmental Methods and Procedures
- Increasing personal technical knowledge about Brightspeed's offered products by reading publications, operating manuals, diagnostic information, and attending online educational courses
Benefits
- Comprehensive benefit program
- 401K plan with company match
- Employee assistance program
- Voluntary benefits
- Competitive paid time off programs
- Medical, dental, vision, and life insurance
