At the forefront of health technology for over 35 years, Munich-based Brainlab digitizes medical workflows, from diagnosis to therapy, to offer clinicians and patients better treatment possibilities. We are looking for a Support Specialist to join our technical customer support team, responsible for providing outstanding service to our customers and achieving this thanks to your extensive technical knowledge.
Requirements
- Install new Brainlab devices and software in hospitals
- Install SW/HW upgrades
- Perform Maintenance and Inspection of systems/devices incl. Electrical Safety Tests in specified time
- Perform Troubleshooting independently
- Repair systems/devices and minimize down time
- Complete every installation or service assignment quickly and efficiently
- Plan, organize, and implement all service assignments conscientiously and independently following the directive from the Support Manager
- Perform mandatory administrative tasks accurately
- Document performed services according to Brainlab policies
- Provide ideas and innovation to improve current products, provide sustainable input for continued engineering
- Keep customers up-to-date regarding open requests, maintain good customer relationship and deliver high level customer service
- Maintain good and efficient communication between customers, colleagues and superior
