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BrainlabBR

Support Specialist - Imaging Systems

Brainlab is a global medical technology company that develops software and hardware for radiotherapy, radiosurgery, and image-guided surgery to improve patient outcomes.

Brainlab

Employee count: 1001-5000

Spain only

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At the forefront of health technology for over 35 years, Munich-based Brainlab digitizes medical workflows, from diagnosis to therapy, to offer clinicians and patients better treatment possibilities. We are looking for a Support Specialist to join our technical customer support team, responsible for providing outstanding service to our customers and achieving this thanks to your extensive technical knowledge.

Requirements

  • Install new Brainlab devices and software in hospitals
  • Install SW/HW upgrades
  • Perform Maintenance and Inspection of systems/devices incl. Electrical Safety Tests in specified time
  • Perform Troubleshooting independently
  • Repair systems/devices and minimize down time
  • Complete every installation or service assignment quickly and efficiently
  • Plan, organize, and implement all service assignments conscientiously and independently following the directive from the Support Manager
  • Perform mandatory administrative tasks accurately
  • Document performed services according to Brainlab policies
  • Provide ideas and innovation to improve current products, provide sustainable input for continued engineering
  • Keep customers up-to-date regarding open requests, maintain good customer relationship and deliver high level customer service
  • Maintain good and efficient communication between customers, colleagues and superior

About the job

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Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

Spain +/- 0 hours

About Brainlab

Learn more about Brainlab and their company culture.

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At the heart of Brainlab is a culture driven by a relentless pursuit of innovation and a profound commitment to improving healthcare for patients worldwide. Founded in 1989 from a student's vision to revolutionize medical technology, the company's ethos is deeply rooted in challenging the status quo and pioneering new possibilities. This spirit of curiosity and authenticity fuels a collaborative environment where diverse teams of engineers, scientists, and creative minds come together to solve complex medical challenges. The company fosters a dynamic atmosphere where imagination is the wellspring of innovation, and its workspaces are intentionally designed to spark creative ideas and facilitate open communication. This philosophy extends beyond product development and into the very fabric of the company's identity, valuing idealists and self-starters who are passionate about making a tangible impact on people's lives.

Brainlab's mission is to make medical technology and knowledge more impactful and accessible to physicians and their patients. This is more than just a statement; it's a guiding principle that informs every aspect of their work. The team is united by the goal of digitizing, automating, and optimizing clinical workflows to enable better, more efficient, and less invasive treatments. They thrive on the intersection of technology and humanity, constantly exploring how digital advancements can translate into real-world benefits for those facing serious medical conditions. The culture is one of continuous learning and development, empowering employees to forge their own career paths and grow both personally and professionally. By championing values of being useful, staying curious, and remaining authentic, Brainlab has cultivated a global team that is not just building products, but is dedicated to shaping the future of medicine and making a meaningful difference in the world.

Employee benefits

Learn about the employee benefits and perks provided at Brainlab.

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Healthcare benefits

Brainlab offers Health Insurance.

Retirement benefits

Brainlab offers a company pension scheme (Altersvorsorge).

Paid vacation

Brainlab's PTO and Vacation policy typically gives 10-15 days off a year.

Commuter benefits

The Munich headquarters is easily accessible by car and public transport, with parking available.

View Brainlab's employee benefits
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Brainlab

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